Lead Licensed Veterinary Technician and Office Manager

At Yorktown Veterinary Associates, we provide a wide range of services from Vaccinations, Health Certificates and Disease prevention to Orthopedics, Neurosurgery and Cardiology. We offer complete dental care, weight management consultations, soft tissue surgery, as well as diagnosis and treatment of internal medicine cases.

Our staff is made up of friendly, caring, well trained professionals. Our receptionists will greet you personally and pleasantly, and our licensed veterinary technicians can educate you on topics such as bandage care and diabetic management. The highly trained doctors at Yorktown Veterinary Associates are dedicated to providing the best medical and surgical care for your beloved pets.  Many of our staff members have been working with us for many years and as a team, we strive to make your experience at Yorktown Veterinary Associates as comfortable and comforting as possible.

Our hours of operation are:

• Mon - Fri: 8:30am-6:00pm 
• Saturday: 8:30am-1:00pm
• Sunday: Closed

To learn more about us click here. 

This is a working supervisory position responsible for the leadership of the medical team and overseeing office management. In addition to general Veterinary Technician responsibilities, duties include, but are not limited to:

• Making informal recommendations to the veterinary regional manager concerning such personnel matters as staffing needs, advancement, re-assignments, hours of work or other status changes affecting the receptionists.
• Directing on-the-job training to develop employee skills, advise employees of performance requirements and their progress in meeting those requirements, discuss corrective measures to improve performance and prepare appraisals.
• Conducting team meetings.
• Preparing employee work schedules, managing the office staff, and finding coverage where needed.
• Ensuring payroll is completed and submitted accurately and in a timely manner.
• Accurately handling and recording controlled drugs.
• Establishing inventory control system to assure adequate stocks of supplies are available. Reviewing best prices for all products purchased. Maintaining inventory control, including controlled drugs, by monitoring product quantities, qualities, and price points. This includes equipment and dealing with returns.
• Ensuring accurate record keeping.
• Managing and/or implement hospital policies, including DEA/Controlled Substances and OSHA.
• Occasional marketing.
• Facility maintenance and safety.
• Providing direction for efficient workflow.
• Reviewing revenue reporting.
• Working well with all team members and ensure that your actions support the hospital, the doctors, and the practice philosophy.
• Recruiting/Hiring/Onboarding appropriate staff members that fit within the culture and the needs of the hospital. Terminating staff members that do not follow the guidelines, policies, and protocols. This includes handling job descriptions and assisting with setting salaries.
• Marketing the hospital to prospective customers and the veterinary community by identifying and attending relevant local and regional events. 
• Resolving informal employee complaints, provide a general explanation of the nature and basis for hospital personnel policies and procedures; maintain effective employee-management communication.
• Requires skill in obtaining information from owners to complete records, in giving instructions for scheduling appointments and therapeutic activities and in relaying the practitioners’ orders concerning animal care and treatment.
• Ensuring that pet owners' complaints are promptly addressed and resolved.
• Strong client service skills including answering telephone calls in a polite and professional manner.
• Establishing good relationships with vendors to receive the best support that vendor has to offer the hospital.
• Promptly notifying the appropriate veterinary staff of emergency cases.
• Performing other duties as assigned

• A Licensed Veterinary Technician or Certified Veterinary Practice Manager with a minimum of 1-year management experience preferred or 3+ years veterinary experience preferred.
• Strong leadership, communication, and motivations skills. Has the ability to direct, guide, and assist a group of individuals. A desire to teach others to create a well-rounded team.
• Experience with IDEXX and Cornerstone is preferred but not required.
• Knowledge of hospital procedures for assembling patient records in their required order and sequence and for recording a variety of veterinary practitioners’ orders for patient activities, diet, tests, and treatments to maintain an accurate and permanent report of patient information.
• Knowledge of spelling and meaning of commonly used veterinary terminology (e.g., terms of anatomy, physiology, diseases, tests, etc.) to accurately enter specific information into patient records.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Ability to show unbiased judgment when managing people and make fair and just recommendations regarding personnel issues and/or disciplinary action.
• A self-starter with the desire to continue to advance one’s knowledge and skillset
• Ability to receive constructive feedback in a professional manner to maintain hospital efficiency
• Exceptional customer service skills and ability to communicate precisely
• A high work ethic and positive attitude team member
• Highly organized and possess computer skills
• Open availability with flexibility to change hours based on hospital’s needs

Pay Range: $25 - $30/hr. depending on level of experience. Open to considering a salaried position as opposed to hourly.

We offer our staff:

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA) 
• Employee Assistance Program 
• Paid Vacation and Sick Time for ALL Employees 
• Paid Bereavement Program 
• Paid Parental Leave Program  
• Competitive Compensation  
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Assistance Program 
• Access to a CVA/CVT/CVPM Partnership through Penn Foster 
• Career Development Opportunities 
• Referral Bonus Program for most positions! 
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc.) 

Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check. 

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit: https://allianceanimal.com/additionaljobdescriptiondetails/