Operations Administrator, Remote

As an Operations Administrator, you'll be the organizational force behind Aledade's Service Model Innovation & Delivery team - the group driving cutting-edge approaches to healthcare delivery and value-based care solutions.

You'll go beyond traditional admin work by coordinating high-stakes meetings, crafting impactful reports and presentations, facilitating stakeholder communication, and supporting critical data analysis for performance reporting and ACO REACH initiatives. Working at the intersection of strategy and execution, you'll partner with cross-functional teams while ensuring nothing falls through the cracks.

This is perfect for someone who thrives in a fast-paced environment, enjoys variety, and wants to contribute to meaningful healthcare transformation. Your operational excellence will directly enable breakthrough innovations in primary care.

Candidates should be comfortable working remotely/work from home anywhere within the US.

• Provider administrative support for the Service Model Innovation & Delivery Team on preparation and execution of calls, meetings, retreats, and projects. Track action items, follow-ups, and tasks on an ongoing basis. Facilitate communication among key stakeholders/customers. Organize and manage inbound calls, emails and other requests. Schedule small to large internal and external meetings.
• Expertly draft memos, reports, spreadsheets, newsletters and decks. Own content review and planning for team meetings. Own content review and distribution of internal resources related to department content.
• Partner with cross-functional teams both within and external to the SMID Team. 
• Across the SMID Team support data entry, extraction, analysis and reporting projects relevant to the department and contracts such as performance reporting communications and ACO REACH.
• Ad hoc projects and other duties as assigned

• 4+ years of professional experience in an operations capacity, with experience in healthcare preferred
• Expert-level organizational and time management skills, with ability to operate independently and understand business context and priorities
• Relevant competencies include developing and maintaining customer relationships, project management, and effective written and verbal communication
• Strong intuition for exercising discretion and confidentiality
• Competency with data manipulation and presentation, including Google and Microsoft Suite of tools
• Proven experience creating board deck ready presentations
• Must be results-oriented with the ability to prioritize and manage multiple projects simultaneously
• Proven success in working cooperatively and strategically in a team-oriented matrixed environment with the ability to influence and interact with all levels
• Team player with the ability to work with a remote and distributed team
• Must thrive in a fast-paced, dynamic environment while maintaining focus on key goals.
• Thinks beyond their immediate team and contributes to making Aledade holistically better (active engagement in D&I efforts, culture initiatives, facilitating training, leading roundtables, etc.).

• Healthcare Industry experience is a plus
• Project management process knowledge is a plus
• Ability to work in a rapidly changing startup environment
• PMP or LEAN certification is a plus
• Bachelor’s degree 

• Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required.
• Ability to travel roughly 2 times a year (All Staff and Team Retreats, specifically)

Who We Are:

Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.

What Does This Mean for You?

At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.

In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:

Flexible work schedules and the ability to work remotely are available for many roles

Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners

Robust time-off plan (21 days of PTO in your first year)

Two paid volunteer days and 11 paid holidays

12 weeks paid parental leave for all new parents

Six weeks paid sabbatical after six years of service

Educational Assistant Program and Clinical Employee Reimbursement Program

401(k) with up to 4% match

Stock options

And much more!

At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.

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