Digital Operations Business Analyst

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Job Description:

Job Summary: 

As Digital Business Analyst, the Job Holder role will be to: 

• 1- Design (from the As-Is to a To-Be): relying on your existing  plant Digital landscape knowledge, design the changes of business solutions (in Engineering and/or in Operations), focusing on existing business processes, proposing business processes evolution and ensuring a fair understanding of the Airbus ways of working

• 2- Operate and support (get knowledge of Digital Solutions in use and their associated RUN performance) the current Operations and/or Engineering Solutions Portfolio 

The Job Holder will manage the Digital Operations and/or Engineering Integration activities and will also ensure the Digital run activities are operated with the expected performance for the Operations Business functions.

This role is contingent upon obtaining all necessary regulatory approvals and the successful closing of a transaction which will result in establishing a new Airbus Affiliate in Kinston, NC (the “Kinston Affiliate”). The Digital Operations Business Analyst would be an employee of the Kinston Affiliate. This position could also be located in Wichita, KS.

Primary Responsibilities:

Digital design: 40%

• Strategy: follow the Digital Strategy defined by the Digital PMI Program

• Business requirements: & Business process impacts & analysis: gather, challenge and validate the local business requirements for Operations and/or Engineering and drive the Business process impact analysis to ensure the IT / Digital solutions are appropriate

• Maintain, challenge and update the local  Digital portfolio & Digital integrated roadmap for Operations and/or Engineering, ensuring the availability, deployment and evolution of Digital solutions are aligned and secured with local business functions

• Being responsible for Operations and/or Engineering business continuity, including managing adherence to agreements from the service provider; supporting the agreement exit planning in coordination with Group Digital team

Run activities: 40%

• Together with the Digital regional Domains, being responsible for the Digital service performance of the local site

• Supply Chain: In alignment with regional & global sourcing strategies: drive the suppliers activities related to Digital solutions and services, track the suppliers performance for any deliveries for Operations and/or Engineering, may it be for project or for run activities

Change and adoption: 15%

• Change: lead the change management / plant adoption and implementation of the Digital solutions being delivered to the Operations and/or Engineering at plant level, whichever team, function, Airbus entity or external supplier delivers them.

 

Other duties as assigned

Education:

Preferred:

• Required: Degree in Information Technology or an equivalent combination of education and experience

Licensure/Certifications:

• Preferred: Minimum of ITIL foundations with advanced ITIL certifications is a plus

Experience required:

• Required:

  • Minimum 12 years of IT activities within aeronautics

  • Minimum 5 years experience working with and Manufacturing, Manufacturing Engineering, Procurement or Supply Chain

  • An understanding of Airbus IM standards, project, and service methodologies and procedures is a plus

  • Knowledge of IM supplier landscape in North America is a plus

  • Experience supporting IM systems within a production or manufacturing environment is a plus

• Preferred

  • Knowledge of SAP ERP, knowledge of Apriso MES

  • Knowledge of Dassault Apriso

  • Knowledge of Dassault PLM ecosystem

• Licensure/Certifications:

  • Preferred: Minimum of ITIL foundations with advanced ITIL certifications is a plus

Travel Required: 

• Domestic and International travels ad-hoc, approximately 20%

Citizenship:

• Eligible for employment in the US

Clearance:

• None

Knowledge, Skills, Demonstrated Capabilities:

• Required:

  • Knowledge in the areas of ITSM, ITAM, ITIL, and KPI reporting

  • Ability to plan, prioritize, organize, schedule, and execute assignments

  • Strong analytical skills, with strong-problem solving capability

  • Excellent interpersonal, presentation, and communication skills

  • Ability to work independently and as a member of the team

  • Minimum 5 years of operational support experience in an IM (Information Management) support environment required

  • Minimum 5 years experience working with and supporting Service Now and Integrated Tools

  • An understanding of Airbus or Equivalent company (Complexity / Industrial configuration) IM standards, project, and service methodologies and procedures is a plus

  • Knowledge of IM supplier landscape in North America is a plus

• Preferred: 

  • Knowledge of architecture frameworks and methods

  • Knowledge of SAP or similar ERP applications

  • Basic understanding of general maintenance processes and procedures related to a manufacturing environment preferred

Communication Skills: 

Required:

• Proficiency in written and spoken English

Preferred:

• Fluency in another language (French, German, and/or Spanish) is a plus

Physical Requirements: 

• Onsite or remote:  20% remote Max 

• Vision: able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings. DAILY 

• Hearing: able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms.. DAILY 

• Speaking:  able to speak in conversations and meetings, deliver information and participate in communications. . DAILY 

• Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts.. DAILY 

• Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs.Rarely14kgs.Rarerly 

• Lifting:  able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs.Rarely

• Pushing / Pulling:  able to push and pull small office furniture and some equipment and tools.Rarely

• Sitting:  able to sit for long periods of time in meetings, working on computer DAILY 

• Squatting / Kneeling:  able to squat or kneel to retrieve or replace items stored on low shelving.

• Standing: able to stand for discussions in offices or on production floor. DAILY 

• Travel:  able to travel independently and at short notice. 5%

• Walking (include routine walking such as to a shared printer to retrieve documents):  able to walk through office and production areas including uneven surfaces.DAILY 

• Personal Protective Equipment required:  Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer siteRarely

• Administrative position only PPE required: Steel-toed shoes are required for all shop floor visit, appropriate hearing/eye protection may also be required when visiting the shop floor.Rarely

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Americas, Inc.

Employment Type:

US - Direct Hire

Experience Level:

Professional

Remote Type:

On-site

Job Family:

Digital <JF-IM-DI>

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Job Posting End Date: 09.06.2025Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

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