IT Administrator

About ActivTrak:

We are a rapidly growing B2B software company committed to providing innovative solutions to our clients. We operate in a dynamic, fast-paced environment and rely on a robust and secure IT infrastructure to support our remote employee base. We are seeking a dedicated and experienced IT Administrator to manage our on-premise IT systems and provide exceptional technical support to our team.

The Role:

As an IT Administrator, you will be a key member of the operations team, responsible for the day-to-day management, maintenance, and security of our IT infrastructure. You will be the primary point of contact for all IT related issues, ensuring our systems are reliable, secure, and efficient. The ideal candidate will be a proactive problem-solver with a strong background in a variety of modern IT tools and a passion for supporting a remote-first workforce.

Responsibilities:

• Manage and maintain our on-premise IT infrastructure, including servers, networking equipment (LAN/WAN), and end-user hardware (desktops, laptops).
• Administer and support a variety of cloud-based and on-premise software systems, including:
• Cloud-based productivity and collaboration suite for email, collaboration, and user management.
• Identity and Access Management (IAM) platform.
• Mobile Device Management (MDM) for device management.
• Privacy and compliance management platform.
• Team communication and collaboration platforms.
• Endpoint security and threat detection solution.
• Email security gateway.
• Data Loss Prevention (DLP) security solution.
• Enterprise data protection and backup platform.
• Networking (LAN) hardware and software.
• Video conferencing platform.
• Provide timely and effective technical support to all employees, troubleshooting issues related to hardware, software, and network connectivity.
• Assist in the administration of AI tools, ensuring proper access, security, and usage policies.
• Support the company's compliance efforts, including providing documentation and evidence for SOC 2 audits.
• Manage user onboarding and offboarding processes, including account creation, access provisioning, and device configuration.
• Develop and maintain documentation for IT processes, policies, and procedures.
• Monitor system performance and security logs to identify and resolve potential issues.
• Collaborate with vendors and service providers to ensure the reliability and security of our systems.
• Support IT infrastructure scaling initiatives to accommodate company growth

• 3 years of professional experience in an IT Administrator, System Administrator, or similar role.
• Proven experience in managing IT systems for a software company or a business with a significant remote workforce.
• Demonstrated experience with the following platforms and technologies:
• Identity and Access Management (IAM) solutions.
• Endpoint security platforms.
• Google Workspace and Microsoft Entra ID administration.
• Email Gateway security platforms.
• Mobile Device Management (MDM)
• Team communication and collaboration platforms.
• Familiarity with SOC 2 audit requirements and processes.
• Strong knowledge of LAN and WAN networking concepts, protocols, and security.
• Experience with desktop hardware and software support (Windows and macOS).
• Exceptional problem-solving, analytical, and communication skills.
• Self-motivated and able to work independently as well as part of a team.

Work environment

• Position is a hybrid role. Candidates must be able to work from our office in Austin, TX office at least 3 days a week.
• Competitive compensation and benefits
• Minimal travel
• Physical demands: Occasional lifting and carrying of equipment (up to 50 pounds)

This is an incredible opportunity to embark on an exciting journey with a dynamic, VC-backed company.  If you have a proven track record of creative thinking, a drive for learning, and a deep commitment to collaboration, we want to talk to you! 

ActivTrak is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. ActivTrak does not discriminate on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.