Technician, Health Science Simulation

• Provides technical support, training, and assistance to students, faculty, and staff in a computer lab environment; analyzes problems and implements solutions according to department guidelines and procedures; performs network and server administrator duties, and assures system stability, accessibility, and proper configuration of assigned technical systems and components; assists with development of in-house testing support applications and websites using industry standard languages (PHP, VB, SQL) and techniques while coordinating with other relevant systems administrators and software vendors on custom programming.

• Works with simulation equipment and high-fidelity mannequins which involves unique software testing, evaluation of new technologies, assessing compatibility with other equipment and software, and then integrating options with existing equipment and software.

• Creates connections to test Electronic Health Records (EHR) to promote student success when going to hospital to use real life EHR systems.

• Performs computer troubleshooting to diagnose system problems; analyzes hardware and software functionality; identifies, locates, resolves, and repairs problems within scope of authority; documents call records and results.

• Monitors domain environment; resolves configuration and connectivity issues, and other traffic, security, and access problems; checks network for operating efficiency, makes corrective adjustments to data management settings, and assures system integrity; sets up and repairs network hardware.

• Maintains departmental website.

• Maintains and updates workstations and servers, equipment, and peripherals; researches and tests new software; installs software upgrades and enhancements; uses imaging software to create and deploy desktop computers.

• Enrolls students, faculty, and staff in tutorial applications and domain services as required; monitors utilization trends and backup procedures; manages user accounts, password files, and access rights.

• Responds to the needs and inquiries of students, faculty, and staff; explains IT issues, deploys solutions, and follows up with users to assure the stability and functionality of the users' systems.

• Monitors physical security of assigned department assets; controls access to premises, observes user activities, and facility utilization shifts; provides materials, training, and assistance as needed.

• Reports technical problems which need to be addressed by improved policies or procedures.

• Provides technical support to students and instructors to assist in the training of students, faculty, and staff on software applications usage. Facilitates one-on-one instruction and group workshops.

• Collects, compiles, analyzes, and presents reports for technical and administrative information; may include facility usage and resource utilization.

Knowledge

• Administration and maintenance principles of network servers, relational databases, and web- and windows-based software applications.

• The structure and operating capabilities of one or more network operating systems.

• Network hardware, software, and peripheral equipment troubleshooting techniques.

• Network topologies and protocols, and technical Internet knowledgebase services.

• Background in Nursing is a plus

Skills

• Maintaining an established work schedule.

• Effectively using interpersonal and communications skills.

• Effectively using organizational and planning skills.

• Maintaining confidentiality of work-related information and materials.

• Establishing and maintaining effective working relationships.

• Accountable for inventory/property management.

• Responding professionally, effectively, and efficiently to customer service requests.

• Prioritizing multiple tasks, projects, and demands.

• Using scripting language for computer and web administration.

• Operating and maintaining computer and peripheral equipment safely and competently.

• Will be required to assist/perform lab set-ups as needed for skills labs and simulation.

• Solving technical problems involving integrated operating systems and hardware platforms.

Technology Skills

• Use a variety of spreadsheet, word processing, database, and presentation software from both Microsoft and Google Suites.

• Use network domains.

Required Work Experience

• Two years related work experience.

Required Education

• High school diploma or educational equivalent.

• Background in Nursing is preferred but not required.

Other Preferred Qualifications

• Knowledge of programming languages or knowledge of assistive hardware and software technologies.

Physical Requirements

• Work is performed in a variety of settings.

• Subject to standing, walking, sitting, bending, reaching, pushing, and pulling, and at times subject to stooping, crawling, and climbing.

• May need to lift heavy objects of up to 50 pounds.

• Specific vision abilities may include close vision, distance vision, color vision, and ability to focus.

Safety

• Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.