Manager, Account Receivables

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Purpose:

The Manager Accounts Receivable will manage the inbound collection teams’ performance on collection and customer contact activities for multiple customer accounts. Support relationships and engage in effective communication with our internal and external customers. Set and achieve collection and inbound goals. Provide performance reporting to management and identify areas of concern, with suggestions for improvement on a timely basis. Continuous leadership and involvement on departmental projects, cross functional teams and business projects which may include Sarbanes-Oxley, Payment Card Industry and Audit.       

Responsibilities:

•Manage and motivate team of 10-12 inbound collectors to achieve goals. Monitor and maintain best in class metrics for service level, abandonment rate and quality. Facilitate timely and appropriate resolution of emerging issues through the involvement of internal stakeholders (Credit & Collection teams, Sales, Finance, Legal, etc.) as required. Review and implement action plans based on teams' analysis and identify related impacted areas.

•Act as facilitator to help drive implementation of process improvements both inside and outside the department. Collaborate with stakeholders and build relationships with sales, customer operations and customers. Resolve complex issues with business implications with limited upper management review.

•Identify, initiate, lead and/or participate in departmental and cross-functional teams/projects involving multiple functions, analyze results, prepare and present recommendations to management. Provide clear leadership and guidance for the team in any ad hoc projects as they may arise, ensuring the business needs are met, with minimum disruption to the day-to-day duties and performance of the department.

•Present and report monthly performance against targets with supporting analysis and explanations and raise any issues or problems that need to be discussed. Failure to achieve results may result in adverse impact on customer relationships, loss of cash flow to AbbVie, or audit issues.

•Manage team independently with regular input from and updates to the Manager. Coach and mentor team and assure developmental needs are addressed. Within team, oversees team activities, prioritizes workload, seeks other resources when needed and provides guidance in non-routine receivable issues.

• Thorough conceptual understanding of systems, processes and policy, and procedures. Maintain system information while ensuring account data integrity and customer/client satisfaction. Ensure team adheres to company policies and procedures. Ensure staff understands and complies with OEC and Sarbanes-Oxley requirements. Recommend and implement enhancements to department policies and procedures.

Education and Experience

• 4-year undergraduate degree, or equivalent experience
• 5 years related work experience, preferably in the pharmaceutical industry
• 5 years related work experience leading teams and managing team members
• Strong computer skills including spreadsheets, modeling, and financial systems, including SAP
• Proven experience in process improvement

Key Leadership Competencies:

• Exceptional analytical, verbal, and written communication skills
• Strong negotiation and relationship building skills
• Strong interpersonal skills, including being a team player while also having the ability to partner with and influence others
• Ability to work independently with multiple priorities and tight deadlines
• Mature business acumen with ability to work with complex business scenarios
• Excellent planning, organization, and time management/efficiency skills
• Attention to detail, sense of urgency

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

• This job is eligible to participate in our long-term incentive programs​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

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