Install Operations Manager
Install Operations Manager
About Zero Homes
Our mission is to electrify the world’s homes for healthy and sustainable living. Residential electrification is an extraordinary decarbonization opportunity - 145 million homes in the United States account for 20% of our climate emissions. But today electrification is painful - it’s too complicated, time consuming, and expensive. So we’re building a new experience for homeowners, contractors, and utilities. Zero bridges the gap between the digital and the physical with a friction-less experience that makes electrification fast, easy, and affordable. Join our team to build a world class consumer experience that just so happens to electrify America.
About the Role
Zero Homes is hiring an Install Operations Manager for our HQ location in Denver. As an Install Operations Manager, you will be responsible for core customer work-streams throughout our field operations function and will touch nearly every part of customer experience. If you are looking for a high-impact role at a high-growth climate company, are hyper-organized and love bringing structure to your environment, or just love heat pumps, apply to join our team!
- Deliver an excellent customer and contractor experience daily to ensure successful project execution from contract signature through project completion
- Take full ownership of support lines and interface directly with customers, subcontractors and vendors
- Track and maintain project documentation, including permits and inspections, job close out, and commissioning documentation
- Interface with equipment partners and support supply chain management
- Overall, help each team at Zero to be more efficient and effective while contributing to our ambitious mission
- 5+ years of experience in project management, installation operations, customer service, or a related role as an operations generalist
- Energetic and self-driven, with a strong sense of self-ownership and follow through
- Excellent communication abilities, ability to interface with customers
- Strong organizational and multitasking skills
- Proficiency in CRM tools, Microsoft Office, G-Suite
- Familiarity with Heat Pumps, other renewable energy products or home services
- You live within 50 miles of Denver, CO (or are willing to relocate with assistance).
Zero Homes is committed to creating an inclusive and accessible experience for all candidates. We encourage you to apply even if you believe that you do not meet all of the above criteria!
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