Account Supervisor, Crisis & Issues Management

ABOUT THE ROLE:

We are seeking an experienced Account Supervisor to lead and support clients with crisis, issues management and public affairs assignments. You will provide sound counsel and recommendations to clients and develop and implement strategies that use both traditional and emerging public relations and public affairs tactics. You’ll gain a deep understanding of your clients—their business, products, markets, competitors, regulatory and legislative pressures and industry influencers—and craft strategies based on your knowledge and their needs. Experience with ingredient safety, agricultural policy, consumer packaged goods industry and/or public affairs expertise is preferred.

The Account Supervisor will be a leader and a doer, rolling up your sleeves and staying close to the work, developing messaging and content, monitoring and analyzing issues and helping to expand Zeno’s growing Issues Management offering.

Candidates should have outstanding writing, editing and project management skills. Critical thinking, strategy development and the ability to ‘connect the dots’ across collaborative workstreams is critical. Attention to detail is essential, along with proven experience in corporate and crisis communications, public affairs and thought leadership.

The Account Supervisor will work closely with senior-level team members across the U.S. The role also includes contributing to new business proposals and presentations and shaping the intellectual capital of the agency. You will be responsible for ensuring quality across projects and accounts while managing budgets effectively.

• Secure, maintain and grow business.
• Provide strategic counsel to clients and colleagues within the Zeno network.
• Lead client service in program planning, problem solving and strategic direction.
• Execute national corporate reputation strategies.
• Maintain financial oversight of accounts, including forecasting and profitability.
• Develop and execute media relations strategies.
• Understand industry issues affecting clients, including regulatory and legislative pressures, technologies, competitors, and market dynamics.
• Track competitor strategies and positioning.
• Collaborate across geographies to guide practice direction and priorities.
• Identify new growth opportunities based on insights into clients, industries and the broader economy.

• 5–6 years of experience in PR; agency or fast-paced environment preferred.
• Strong background in crisis, issues management, public affairs or corporate communications with solid media relations contacts.
• Exceptional writing skills across deliverables such as communications plans, statements, pitches, bylined articles and blogs.
• Experience developing strategic, client-ready plans and deliverables.
• Thorough understanding of reputation management and media landscapes, with a track record of media engagement and results.
• Strong presentation skills and experience leading client meetings and new business efforts.
• Collaborative, results-driven mindset with the ability to juggle priorities and meet deadlines.
• Strategic, creative thinker with the confidence to voice ideas and contribute to brainstorming.

ABOUT US

Zeno Group is the fiercely independent and global, integrated communications agency, born from PR. We bring together the boldest and brightest talent to help clients across industries and sectors unleash the power of strategic communications. Guided by our "Fearless Pursuit of the Unexpected," we push the boundaries to achieve real business value and societal impact for clients. Winner of the industry’s most coveted awards including the 2024 PRWeek U.S. Outstanding Large Agency of the Year, 2023 PRWeek Purpose Agency of the Year, 2022 PRWeek Global Agency of the Year, 2022 PRovoke Best Large Agency to Work For in North America and a three-time winner of PRWeek’s Best Places to Work. Zeno has also been previously recognized by the Cannes Lions International Festival of Creativity. Zeno is a DJE Holdings Company. 

ABOUT OUR BENEFITS 

Healthy, happy employees make Zeno better, so we have programs that support physical, mental and financial wellness. Our culture and benefits are designed to promote flexibility, celebrate diversity and support work/life balance. We offer a variety of medical, dental and vision insurance with prescription plans, as well as short and long-term disability. Our Be Kind to Your Mind program focuses on mental health, providing a paid subscription to Headspace and access to mental health providers and other services through a best-in-class employee assistance program. Employees are encouraged to bring their authentic self to Zeno and participate in our employee resource groups which build communities for sharing and support. And while we love our work, we believe in the restorative power of time off with generous vacation, paid holidays and self-care time. Employees are supported in their pursuit of financial wellness with a 401(k) plan, pretax flexible spending accounts, tuition assistance, life insurance and free access to a certified financial coach. And our unique ZenoFit program provides a monthly allowance to fund activities in your personal life that bring you joy and keep you healthy. These and other benefits are available to non-temporary employees in the US. 

Zeno Group, Inc. provides equal employment opportunities to applicants and employees. Employment decisions are made on the basis of job-related criteria without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, age, genetic information, national origin, disability, military, or veteran status, or any other classification protected by applicable law. We invite all applicants to voluntarily self-identify their race, ethnicity, and gender. Submission of the information on this form is strictly voluntary and refusal to provide it will not subject you to any adverse treatment. Information obtained will be retained in a confidential file and separate from personnel records. This information may only be used in accordance with the provision of applicable federal laws, executive orders, and regulations. If you want more information about any of the sections, please check with a company representative.