Field Support Engineer I, Refractive

About Us:

How many companies can say they’ve been in business for over 177 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region: This position is located in Los Angeles, CA. Must be able to cover Southern CA region.

What’s the role?

The Field Support Engineer, Refractive I, with little to no supervision, installs, repairs, upgrades and performs preventative maintenance on specified Carl Zeiss Meditec Refractive instrumentation in a designated field service territory.  Represents Carl Zeiss Meditec at customer locations and works to achieve a high level of customer satisfaction.  Responsible for all company-issued property (inventory, tools, diagnostic equipment, vehicle, etc.) in accordance with company policies.  Maintains a high level of professional communication with their team, customers, management, Sales and Technical Support.

Sound Interesting?

Here’s what you’ll do:

• Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines.
• Schedule, create, verify and/or modify customer visits as appropriate, by assessing customers’ needs, which may include financial impact to the practice, and patients’ well-being. 
• Complete and submit a field service report on a daily basis according to written procedures as documented in the Field Service reference database.
• Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures.
• Maintain spare parts inventory according to company guidelines and return specific spare parts as designated by policy. 
• Works diligently to be highly respected by customers by demonstrating high levels of professionalism, technical competence and overall account support.
• May represent field service on product task forces or design teams.
• Develop strong relationships with customers.
• Partner with Sales Representatives in their territory and proactively recommends sales at accounts.
• Train and mentor fellow FSE’s on problem solving, soft skills and sharing best practices.
• Troubleshoot all assigned equipment, including data networks and high energy lasers.
• Thorough understanding of device applications and application software on all products assigned.
• Other duties may include, but are not limited to instructing customers on operation and maintenance of equipment.

Do you qualify?

• Minimum of 4+ years of related experience in Electronics, Fine Mechanics, Electro-mechanical, Data Networks, Optics or Medical Field Service.  
• BS in Engineering, Computer Technology, Electronics or related fields preferred.
• A+ and Net+ certification preferred and knowledge of laser/refractive products.
• Understanding of the mathematical and physical theories of operation on all assigned equipment.
• Ability to troubleshoot all assigned equipment, including data networks.
• Must be able to be trained to service fine mechanics electro-mechanics, high energy lasers, data management systems/networks and optics.

We have amazing benefits to support you as an employee at ZEISS!

• Medical
• Vision
• Dental
• 401k Matching
• Employee Assistance Programs
• Vacation and sick pay 
• The list goes on! 

This job description does not state nor imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by management and will also be required to meet safety-related requirements. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.

The hourly pay range for this position is $40.00 - $50.00.

The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.
  
This position is eligible for a Performance Bonus. 

ZEISS is an EEO/AA/M/F/Disabled Veteran Employer

Your ZEISS Recruiting Team:

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).