Customer Success Manager, YouTube (Pharmaceutical Specialist)

What we do:

Zefr is the leading global technology company enabling responsible marketing in walled garden social environments. Zefr’s solutions empower brands to manage their content adjacency on scaled platforms such as YouTube, Meta, TikTok, and Snap, in accordance with industry standard frameworks. Through its patented AI technology, Zefr offers brands and agencies more accurate and transparent solutions for social walled gardens. The company is headquartered in Los Angeles, California, with additional locations across the globe.

We are hiring a Customer Success Manager to oversee relationships with Zefr clients across our measurement and targeting products. This person will work with some of the biggest and most sophisticated advertisers in the industry, guiding them in effectively utilizing Zefr technology and demonstrating Zefr’s considerable value.

This role is particularly suited for someone with direct experience in pharmaceutical marketing, who understands the nuances, regulations, and complexities of running digital campaigns in the pharma space.

What you’ll get to do:

• Assist clients with the implementation and integration of Zefr products, including training, troubleshooting, and proactive follow-up.

• Serve as the day-to-day contact for partners, fielding incoming requests, proactively engaging them, and building long-term relationships.

• Provide strategic guidance to help clients meet their primary KPIs and maximize their advertising investment.

• Support customers through technical and strategic challenges while advocating for customer needs with internal teams.

• Proactively monitor campaign performance, identify optimization opportunities, and deliver actionable recommendations.

• Analyze client data to showcase Zefr’s value, develop solutions, and lead initiatives to improve performance and reduce costs.

• Identify common customer challenges and collaborate with cross-functional teams to translate them into business and product needs.

• Develop a deep understanding of the full Zefr product suite and identify opportunities for additional value.

• Partner closely with the Product team, relaying customer feedback to help shape our product roadmap.

• Apply your pharma expertise to guide clients through the unique compliance, safety, audience, and platform considerations that impact pharmaceutical media buying.

• Ensure that digital ad campaigns for pharma clients meet regulatory expectations (e.g., content adjacency sensitivities, brand safety, ISI considerations, and platform-specific pharma policies).

What we’re looking for:

Required & Preferred Experience

• Must have: Prior experience in pharmaceutical marketing, either:

  • Working directly on a pharmaceutical advertiser as a client, or

  • Working in a pharma-focused or healthcare-focused digital agency.

• Working knowledge of digital ad buying for pharma, including awareness of platform restrictions, compliance considerations, content adjacency risks, and industry-specific measurement needs.

• 2+ years of experience running or supporting programmatic, social, or digital campaigns.

• Proficiency with platforms such as Google Ads, DV360, Meta Ads Manager, TikTok Ads Manager, or similar ad-serving tools.

• Proficiency in English is required.

Skills & Attributes

• Highly proactive, resourceful, and motivated self-starter who takes initiative.

• Excellent written and verbal communication, with the ability to tailor communication across all organizational levels.

• Strong organizational skills and ability to balance multiple priorities and deliverables.

• Strong analytical capabilities and high proficiency in Excel; experience with additional analytics tools is a plus.

• Consultative skill set: able to simplify technical concepts and empower customer understanding.

• Deep empathy and strong customer-centric mindset.

• Ability to work independently, with strong time-management skills to support clients across markets and time zones.

Benefits (for US based employees):

• Flexible PTO

• Medical, dental, and vision insurance with FSA options

• Company-paid life insurance

• Paid parental leave

• 401(k) with company match

• Professional development opportunities

• 13+ paid holidays off

• Flexible hybrid work schedule

• “Summer and Fall Fridays” (shorter work days on select Fridays during the summertime and fall)

• In-office lunches and lots of free food

• Optional in-person and virtual events (we like to celebrate!)

Compensation (for US based employees):

The anticipated base salary for this position is between $90,000-110,000 with an additional bonus. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training. If your compensation expectations fall outside of this range, it may still be worth having a conversation.

Zefr is an equal opportunity employer that embraces diversity and inclusion in the workplace. We are committed to building a team that represents a variety of backgrounds, skills, and perspectives because we know this only makes us better. We strongly encourage women, persons of color, LGBTQIA+ individuals, persons with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply even if you do not meet 100% of the qualifications.