Director of Concierge | Luxury Condominiums

LOCATION: Downtown Austin - Market District/Seaholm District (Near Republic Square)

SCHEDULE: Tuesday through Saturday- 10:00 AM to 7:00 PM | Sundays and Mondays Off

ABOUT US

Worth Ross Management Company is an award-winning industry leader, and a team of extraordinary people. We have the advantage of recruiting and retaining the best talent in the HOA management industry. Diversity and inclusion are the only paths that allows forward progress and our success as a company stems from that philosophy. 

ABOUT THE ROLE 

The Director of Concierge oversees the daily operations of the Concierge and Front Desk teams, ensuring an exceptional level of service for residents, guests, and vendors. This leadership role combines hospitality excellence, operational oversight, and community engagement to create a seamless and welcoming experience.

Key Responsibilities

• Team Leadership & Development: Lead, train, and mentor the Concierge team to maintain high service standards. Oversee schedules, staffing coverage, onboarding, and performance management, including reviews and development plans. Serve as the on-call contact for emergencies and absences.
• Operations & Service Delivery: Manage front desk operations, building access, and emergency response procedures. Maintain accurate records and internal communications through BuildingLink or related systems. Support administrative tasks such as HOA/utility collections, enforcement letters, and lease management.
• Resident & Guest Experience: Deliver a polished, hands-on hospitality experience. Anticipate resident needs, resolve concerns efficiently, and coordinate vendor access and service appointments while maintaining discretion and professionalism.
• Technology & Reporting: Maintain accurate resident profiles, service logs, and reports. Monitor resident feedback and recommend service enhancements.
• Professional Standards: Promote a positive, professional atmosphere. Uphold safety procedures and organizational policies. Flexibility to work weekends, holidays, and additional shifts is required.

Requirements

• Minimum 5 years of customer service experience, including 3+ years in management or leadership (hospitality, luxury residential, or private club experience preferred).
• Proven leadership and team management skills in high-end service environments.
• Strong communication, organizational, and problem-solving abilities.
• Familiarity with property management or resident engagement systems (BuildingLink preferred).
• Community Management experience and CMCA certification are a plus.
• Ability to maintain confidentiality, professionalism, and a service-oriented mindset.

• Medical
• Dental
• Vision
• Short term disability (STD)
• Long term disability (LTD)
• Employee assistance program (EAP)
• Pet insurance 
• Retirement
• Paid Time Off (PTO)