Content analyst

📐 About this role

As a Content analyst, you'll be the driving force behind maintaining the highest quality content generated by our features and models. Collaborating closely with our AI/NLP, product, and solutions engineering teams, you'll bring your editorial expertise and customer-centric thinking to the forefront.

We’ll rely on your editorial mindset and customer-centric thinking to make sure we’re delivering content at an enterprise-level of quality.

You'll be reporting to our Manager, Content analysis.

🦸🏻‍♀️ Your responsibilities

• Put on your editorial and copywriting hats – deeply understand our customer’s needs and priorities, and apply that customer-centric thinking when reviewing model outputs

• Provide a thorough analysis of model and feature outputs to help us improve quality

• Find creative ways to push our models and features to their limits; identify edge cases and corner cases that should be addressed before release to production

• Clearly communicate your findings to various stakeholders, including AI/NLP, product, and solutions engineering

• As needed, produce reports and statistical analysis to summarize your findings in a digestible format

• Be on the lookout for ways we can iterate on our models and workflows to deliver the highest quality content to our customers

• Help us build up and scale our content QA processes and capabilities

⭐️ Is this you?

• 2+ years working in a content review, copywriting, or editorial capacity

• A deep love for words, language, and writing

• Has knowledge of editorial processes or experience working with content marketing, technical writing, or UX writing

• Has an interest in AI and NLP technologies, including large language models (LLMs)

• Can think strategically but loves to get into the details of the product and how it works

• Has technical curiosity to ask engineers and product good questions about architecture, flows, business logic, etc.

• Not afraid to speak their mind while contributing to a culture of openness and frank talk