Immigration Legal Services Administrator

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

ORGANIZATION SUMMARY

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

This position is reliant upon funding and may be subject to modification or termination based on resource availability.

POSITION SUMMARY:

The Immigration Legal Services Administrator will play a critical role in World Relief Western Washington’s growing Immigration Legal Services (ILS) team.  They will be both on the front lines and behind the scenes of the ILS team’s work representing immigrant clients.  This position will be instrumental in helping our team utilize technology to establish efficiencies that will help further develop effective services. 

• This role is responsible for supervising others and includes responsibilities consistent with supervising employees, including but not limited to monitoring daily work activities, tracking and approving timesheets including approving time off, monitoring performance including entering goals, progress check-ins, and weekly or bi-weekly check-ins, documenting performance concerns, entering staff promotions, transitions, and separations in HRIS within required time frame. Managers at World Relief are also considered spiritual leaders and are expected to lead staff in a manner consistent with our Christian values, including but not limited to praying with staff, leading devotionals, and fostering a Christian environment in interactions with staff throughout World Relief.
• Serve as the primary point of contact for all incoming communications to the Immigration Legal Services (ILS) department, including screening and directing phone calls.   
• Schedule and confirm client appointments, ensuring timely reminders and follow-up. 
• Facilitate clear, professional communication between clients, staff, and volunteers through in-person, phone, and digital platforms.   
• Manage all incoming and outgoing mail for the ILS team.   
• Prepare, maintain, and archive accurate client case files in compliance with confidentiality standards.   
• Process client payments, issue receipts, and track financial transactions.   
• Support timely filing and data entry of government correspondence, ensuring relevant information is communicated promptly to clients and team members.   
• Utilize and manage case management and reporting systems, including LawLogix, Square, PirateShip, and Dynamics, to support program operations and reporting.   
• Maintain records for client cases, financial activities, and grant reporting.   
• Identify opportunities for improved office efficiency and lead the implementation of approved processes.   
• Plan and oversee special projects as assigned. 
• Recruit, train, and supervise volunteers to support ILS operations.   
• Provide administrative and operational support to ILS team members as needed.   
• Participate actively in team meetings and organizational initiatives.   
• Perform other duties as assigned. 

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
• Bachelor's degree or equivalent work experience in law, social services, or a related field.   
• Experience in using technology to increase efficiency and effectiveness of required administrative tasks.     
• Excellent verbal and written communication skills in English.   
• Ability to manage multiple priorities and deadlines in a fast-paced environment.   
• Proficiency with Microsoft Office Suite   
• Ability to effectively configure system databases as they relate to case management or proven ability to learn to do so.   
• Highly organized with skills in coordinating and implementing various components of a project, ensuring objectives are met.   
• Ability to work both independently with minimum supervision, and in collaboration with others.   
• A desire to serve immigrants and refugees in support of the mission and vision of World Relief. 
• Demonstrated ability to work effectively and respectfully in cross-cultural settings, including with individuals for whom English is not a primary language.   
• Desire and ability to work with people of diverse ethnicities, nationalities, religions, cultures and languages   
• Flexibility, resourcefulness and the ability to enthusiastically assist with other duties as assigned. 

• Proficiency in one or more languages other than English highly desirable.
• Experience training and supervising volunteers. 
• Previous professional experience serving immigrant or refugee populations.
• Applicants who bring lived immigrant experience are especially encouraged to apply.

World Relief offers a competitive benefits package and employee discount program for full-time and part-time employees.

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

***

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.