Software Engineer II- Salesforce

A Software Engineer is responsible for the research, design, development, analysis, testing, and implementation of software operating or application systems. They communicate project information to the client, the project manager, or other design personnel involved in the project. They maintain good working relationships with clients and staff. They write and maintain complete documentation. They support team members and ensure established goals and deadlines are met. They keep management informed of status and significant problems.

Job Description

Job Duties

• Acts as an expert in assigned areas of software engineering.
• Maintains accountability for quality of services in their assigned area and the success of assigned projects for on-time, on-budget, and on-scope delivery.
• Contributes as a lead or consultant for at least one team. May be a ‘go-to’ person in a particular sub-discipline or application area.
• Contributes formally and informally to the team's effectiveness through both formal and informal mentoring and guidance during team meetings and problem-solving sessions.
• Communicates effectively and regularly with other disciplines to identify and resolve problems and contribute to organizational success.
• Leads teams or cross-functional groups in identifying and transferring knowledge through formal and informal means (formal presentations, internal white-papers, etc).
• Acts as a planning consultant for the team or portfolio when identifying technical risks and dependencies. Identifies potential problems, as well as potential solutions, far in advance, and mentors other engineers in risk management.
• Speaks authoritatively and accurately with respect to questions related to their area of ownership or the platform as a whole.
• Contributes directly and leads others in the rapid identification of system problems, thereby minimizing the time to restore services.
• Assists engineering management in identifying opportunities for improvement within the team, including training, technical feedback, emerging problems, etc.
• Applies strategies and tools to plan and execute testing strategies to find the ‘sweet spot’ that maximizes quality while minimizing costs. Demonstrates the ‘good enough’ principle that balances quality and time to implement.
• Interprets functional, non-functional, and implied requirements into designs and code that meet those specifications. Identifies gaps, risks, and deficiencies in such requirements and proposes solutions. Guides more junior engineers on how to plan and execute on requirements delivery.

 KSAs​​​​​​​​​​​​

Performs other job-related duties as assigned.

Understanding of the processes associated with software development, including Planning, Measurement, Coding, Testing, Reuse, Tools, Abstraction, Algorithms, and Complexity, Security, and basic system understanding.

Ability to employ the tools and techniques related to an engineering discipline, such as database management, user interface development, inter-process communications, etc.

Ability to create designs that can be realized in code that achieve functional and non-functional requirements for an application or at the system level. Appropriately uses design patterns, system decomposition, security, and fault tolerance. A demonstrated capability in one or more design methodologies, such as Object-oriented design, Function-oriented design, data-centered design, and the notations appropriate for each.

Ability to understand differences, strengths, and weaknesses of various Software Development Life Cycle models, and practical considerations of options

Understands implications of Software as a Service in the creation of software systems. Thinks of and designs for scale, reliability, and cost in a public cloud environment. Uses data and metrics to analyze Key Performance Indicators.

Ability to explain the basic value of a system and its subsystems to users and how the various subsystems interoperate to provide features. Able to act as a partner with Operations in solving problems at a system level. Knows what the system can and cannot do.

Ability to demonstrate a sense of urgency when looking for solutions to problems

Understands the general higher education landscape, particularly with online higher education, including competitive landscape, opportunities, and feature gaps.

Ability to identify innovative ideas or technologies that represent opportunities to advance the capabilities of the university education platform, our efficiencies in improving our platform, or both. Can leverage change management processes to drive adoption.

Ability to make the team stronger and more cohesive

Strong communication skills with the ability to engage others at the right level at the right time. Communicates effectively in group settings by understanding the audience, listening attentively, and responding thoughtfully. Presents solutions, not just problems, and effectively manages expectations.

Ability to identify, mitigate, or avoid risks and works closely with leads or managers to make sure that such risks and dependencies are understood, accounted for, and planned for through an appropriate strategy.