Rooms Division Manager

At River Terrace Resort, you can enjoy an incredible work environment in the heart of downtown Gatlinburg, Tennessee, overlooking the scenic Little Pigeon Forge River and near the entrance to Great Smoky Mountains National Park. As a member of the River Terrace Resort team, you will have a great opportunity to meet and engage with guests who have arrived to enjoy the beautiful Great Smoky Mountains and all the incredible family-friendly attractions located throughout the area.

Directs and coordinates activities of resort Housekeeping, Front Office, PBX, Guest Relations and Resort Activities to obtain optimum efficiency, customer service and economy of operations and maximize profits by performing the following duties personally or through leaders.

As Rooms Division Manager, you will:

• Assist with plans, develops and implements organization policies and goals
• Coordinates activities of Front of the House departments such as Housekeeping, Front Desk, Guest Relations, PBX and Resort Activities, at assigned properties, to effect operational efficiency, elevated level of customer service and economy
• Directs, monitors, and evaluates all Front of the House personnel, procedures, and company policies as they relate to the Westgate Resorts desired levels of customer service, job knowledge, hospitality skills and guest service techniques
• Confers with administrative personnel and reviews activity, effectiveness of operation, and reports to determine changes in programs or operations required
• Directs preparation of directives to division or department administrators outlining policy, program, or operational changes to be implemented
• Promotes Westgate Resorts philosophies throughout resort to both team members and guests
• Manages team member relations of the Housekeeping, Front Office, Guest Relations, Resort Activities and PBX by controlling turnover, motivating team members, focusing on team member development, training, retention and conducting regular team member meetings
• Cross trains Front of the House team members to create a team of customer service-oriented team members, who are technically efficient in a multitude of Housekeeping Front Desk, PBX, Guest Relations, and Resort Activities functions
• Responsible the hiring process for all team member/staff positions under his/her responsibility
• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction
• Other duties as assigned

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

• 3-5 years of experience in hospitality management, including at least 1 year in a leadership role
• Experience leading a team and overseeing operations
• Bachelor’s degree in management or hospitality preferred
• Current driver’s license
• Required to travel between properties
• Ability to work a flexible schedule including nights, weekends, and holidays
• Required to pass a background check, drug test, and prove eligibility to work in the United States

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.