Retail Manager - job 1 of 2

About Westgate River Ranch Resort & Rodeo

Westgate River Ranch Resort & Rodeo provides you with the unique opportunity to meet and greet with guests who share your enthusiasm for the great outdoors at our authentic Florida dude ranch, which lies on 1,700 beautiful acres overlooking the scenic Kissimmee River and just one hour South of Orlando. Enjoy the surroundings and excitement that our amazing resort offers such as incredible outdoor recreational opportunities, including horseback riding, airboat and swamp buggy rides, trap & skeet range, full-service marina and award-winning Saturday night rodeo.

To ensure objectives are met in the Retail areas. Responsible for Retail Store/area organization. Directs and coordinates by performing the following duties personally or through subordinate supervisors. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems

As a Retail Manager you will

• Oversee day-to-day operations.  
• Provide excellent customer satisfaction, service speed, and product quality. 
• Conduct a monthly inventory.  
• Effectively lead, manage, and communicate with teams.  
• Recruit, train, and supervise all staff.
• Meet safety and sanitation standards.  
• Performs POS System voids, management functions, and programming within department procedures.
• Research/tracks missing check reports.
• Responds to guest inquiries, and complaints professionally and urgently.
• Performs department self-audit annually documenting policy violations.
• Ensures adherence to all defined department/company standard operating procedures within the department.
• Audits Guest checks, documenting irregularities, and cash control violations.
• Observe staff opening/running/closing outlet procedures, and maintain current documents checklist.
• Documents staff call-in/tardiness.
• Evaluates individual staff customer service quality levels daily.
• Train supervisory staff to follow up and maintain all standards.
• Enforces staff, company, and department grooming policies.
• Maintains department guidelines for bi-weekly payroll.
• Operate operations within budgeted guidelines.

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for candidates who share our commitment.

• The employee must regularly lift and/or move up to 50 pounds 
• Follow instructions without close supervision
• Must be able to work weekends and holidays as needed
• Must be at least 18 years of age and have a valid FL State Driver’s License 
• Westgate Resorts is a smoke and tobacco-free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate
• Required to pass a background check, drug test, and prove eligibility to work in the United States

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.