Fast Facts

WGU seeks a detail-oriented Quality Assurance Analyst to enhance compliance and quality control in the context of Military and Veteran Education Benefits. The role involves collaborating with various stakeholders and ensuring QA processes are effectively executed.

Responsibilities: Facilitate QA processes, monitor completion of action items, act as a compliance officer, manage audits and feedback processes, and maintain QA documentation.

Skills: Strong attention to detail, critical thinking, solid communication, teamwork, understanding of compliance and audit skills, and proficiency in Microsoft Office and related systems.

Qualifications: Bachelor's degree or 5+ years of experience in Military Education benefits; 1-3 years in workflow management preferred, with at least 1 year in quality assurance.

Location: Home Office, United States of America

Compensation: $54800 - $82200 / Annually

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Professional 305Pay Range: $54,800.00 - $82,200.00

Job Description

The quality assurance analyst (QA analyst) requires strong attention to detail, solid critical thinking skills, a strong background in Military and Veteran Education Benefits, solid communication skills and collaborative teamwork skills. This work includes facilitating established QA processes, monitoring the completion of QA action items.

A successful candidate must have the ability to work independently and be self-motivated. The QA analyst works closely with internal and external stakeholders, researching and reviewing processes for accuracy and quality control. In addition, the QA analyst collaborates with the Department of the Veteran Affairs, Department of Defense (DOD), and other authorized representatives within military entities to ensure compliance is satisfied. The QA Analyst may be responsible for the success of several simultaneous projects, assessing risk, reporting progress, and communicating effectively with colleagues, management, and stakeholders in an effort to promote collaboration and accountability.

Essential Functions and Responsibilities:

• Tracks the QA process through monitoring team progress 
• Acts as a compliance officer for the team
• Manages internal and external audits and risk-based surveys
• Mentors and develops colleagues on team involving risk-based control as needed
• Communicates step-by-step QA requirements in accordance to WGU’s policy, including providing updates and support to the team
• Acts as the point of contact for, supervisors and colleagues, sharing feedback during QA process, providing training and support as needed
• Manages the Military Support Queue for review, auditing, distribution, and triaging,
• Assist in resolving cases and certification of attendance as needed
• Maintains a record of QA feedback history, including actions taken and resolutions, in an accessible database
• Knowledge of the Military and Veteran Benefit procedures and policies and the VA Operating Systems
• Cultivates the following Essential skills: professionalism, quality control, adaptability, and a positive attitude.
• Ensures quality standards and WGU’s vision and mission are reflected in all aspects of the student experience
• Develops and maintains a collaborative relationship with all appropriate internal and external colleagues and stakeholders involved in the QA process
• Trains and assists SMEs with the processes and tasks associated with quality evaluation
• Performs other related duties as assigned.

Knowledge, Skill and Abilities:

• Understanding of compliance, audit skills and risk management
• Superior critical thinking, problem-solving, and research skills
• Advanced skills in planning, organizing, leadership
• Ability to work collaboratively and creatively in a deadline-driven environment
• Strong Microsoft Office and internet skills
• Salesforce, Banner and Department of the VA and DOD Operating Systems
• Experience with online instruction and adult learning models

Competencies: 

Organizational Impact:

• Works to achieve operational targets within job areas impacting department, function, or office results.
• Work is performed independently on moderately complex projects and assignments with some guidance required for direction and complex tasks. Sets objectives for oneself to meet the goals of projects or assignments.

Problem Solving & Decision Making:

• Problems faced may require an understanding of a broader set of issues and job areas.

Communication & Influence:

• Collaborates with contacts typically within the job area to obtain or provide information requiring some explanation or interpretation.

Leadership & Talent Management

• May provide guidance and assistance to entry-level professionals and or support employees.​
• Demonstrates the WGU leadership principles in all aspects of service to students, employees, and partners of WGU.

Job Qualifications:

Minimum Qualifications:

• Bachelor’s degree or 5+ years of related experience with Military Education benefits, leadership experience.

Department Specific Minimum Qualifications:

• Bachelor’s degree required remove this line
• 1–3 years’ experience in process or workflow management, or equivalent 

Preferred Qualifications:

• At least 1 year of experience in quality assurance preferred 
• Experience in Military Education benefits preferred 

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Disclaimer:This Job Description has been designed to indicate the general nature, essential duties, and responsibilities of work performed by employees within this classification. It does not contain a comprehensive inventory of all duties, responsibilities, and qualifications that are required of the employee to do this job. Duties, responsibilities and activities may change at any time with or without notice. This Job Description does not constitute a contract of employment and the University may exercise its employment-at-will rights at any time.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [email protected].

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.