Fast Facts

WGU is seeking a Desktop Engineer to design and manage enterprise desktop architecture and processes, ensuring successful implementation and support for online degree programs. This role is ideal for individuals committed to enhancing access to higher education.

Responsibilities: Key responsibilities include managing core image processes, remote software distribution, anti-virus policy implementation, and desktop lifecycle management, alongside technical support documentation.

Skills: Candidates must have expert knowledge of Windows OS, hardware support for desktops and laptops, and experience with SCCM; detail-oriented with strong communication and teamwork skills is essential.

Qualifications: Minimum qualifications include a Bachelor’s Degree in Computer Science or related field and 2 years of experience in desktop support and architecture, with ITIL and Microsoft certifications preferred.

Location: This position is located in Salt Lake City, United States of America.

Compensation: $72000 - $108000 / Annually

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Technical 403Pay Range: $72,000.00 - $108,000.00

Job Description

Job Duties

• Designs, implements, and manages enterprise desktop architecture and processes.
• Plans, implements, and manages core image processes and remote software distribution processes.
• Plans, implements, and manages anti-virus policy and processes.
• Forecasts, rationalizes, plans, and coordinates patches and upgrades.
• Performs lifecycle management for core desktop services and applications.
• Develops and maintains support documentation.
• Participates in developing, implementing, and managing a desktop/client virtualization strategy and processes.
• Interfaces with Service Desk to resolve issues and coordinates Problem Management processes.
• Performs other job-related duties as assigned.

KSAs

• Expert knowledge of Windows OS, MS Office, Provisioning, and support of business operations.
• Expert knowledge of hardware (including desktops, laptops, thin clients, and mobile devices).
• Working knowledge creating image support for desktops and laptops with SCCM
• Detail-oriented with the ability to organize and coordinate
• Outstanding written and oral communication skills
• Ability to prepare and conduct management briefings with senior leaders
• Great interpersonal and teamwork skills with the ability to collaborate effectively with others
• Strong reasoning and problem management skills
• Ability to work with confidential and sensitive information using integrity and discretion
• Ability to work independently and use initiative

Minimum Qualifications

• Bachelor's Degree in Computer Science or a related field
• 2 years of experience performing desktop support and Windows/Mac administration
• 1 year of experience performing desktop architecture work
• Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.

Preferred Qualifications

• ITIL Certifications
• Microsoft Certifications

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [email protected].

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.