Sr Software Engineer - Helix ITSM (Opening to hiring at the Lead level)

Why Wellmark: We are a mutual insurance company owned by our policy holders across Iowa and South Dakota, and we’ve built our reputation on over 80 years’ worth of trust. We are not motivated by profits. We are motivated by the well-being of our friends, family, and neighbors–our members. If you’re passionate about joining an organization working hard to put its members first, to provide best-in-class service, and one that is committed to sustainability and innovation, consider applying today!

Why Wellmark Technology? Wellmark is building innovative, modern solutions using cutting edge technology. We are driving organizational transformation and business strategy by empowering our technology team to innovate new and elegant solutions to enhance the customer experience. Together, we are leaning into the future, owning the outcome, and driving organizational change to transform how we work. 

About the Career: Serves as a key technical resource regarding the configuration, development, support, and maintenance of the BMC Helix implementation. Support system development and guides the team in the design, development, code testing and debugging necessary to ensure successful completion - or resolution of issues while focusing on utilization of emerging technologies. Contributes to and drives adoption of best practices (development standards, automated testing, CI/CD pipelines, etc.) across various platforms. Leads and supports a diverse development resourcing model which includes Wellmark staff, global onshore/offshore staffing, crowdsourcing, etc. Builds relationships with Wellmark leaders and acts as consultant on business process improvements and technology enhancements or capabilities. 

Our Ideal Candidate:  You have fluency in BMC Helix design and development principals that enable you to be highly effective working with external development partners and key stakeholders to develop enterprise business solutions for our customers that leverage ITIL processes and best practices. We are particularly interested in integration experience at this time and that will be the focus of this role.  You feel effective when you can build strong business acumen and stakeholder relationships to ensure solutions are aligned with business needs.  You have passion around performance, reusability, code quality, industry best practices and mentoring other developers. 

Qualifications: 

Highly Preferred: 

• BMC Helix ITSM design, development and integration experience 
• Proven experience building and supporting integrations with external systems using REST and SOAP 
• Support the development and configuration of BMC Helix in a variety of areas including, but not limited to Service Catalog Portal, Change, Problem, Incident, Knowledge, Release/SDLC, Configuration Management (CMDB), Discovery, Reporting, and SLAs. 
• Proven experience with scripting components such as Business Rules, Filters and Escalations 
• Proven experience with Web Technologies (JavaScript, ASP, Angular, NodeJS, .NET, HTML, XML, JSON) 
• BMC Helix Certified Application Developer (desirable) 
• ITIL 4 Foundation Certified (desirable)  
• Experience developing progressive web applications 
• Experience with Mobile Development 
• Experience with MongoDB, MySQL, SQL Server, Express, Angular, and Node JavaScript Stack HIGHLY preferred. 
• Experience with AWS technologies (Lambdas, CloudWatch, CloudFront, and DynamoDB) 
• Experience working within an Agile Team using SAFe methodology 
• Experience mentoring/coaching others. 
• Experience partnering with global staffing vendors  

Required: 

• Bachelor’s degree in Computer Science, MIS, or related field of study, and at least 2 years of software development experience (ex. Angular, NodeJS, TypeScript, C++, .NET, Java, SQL) OR 6 years of related and applicable experience. 
• Strong analytical problem-solving skills. Accuracy and high attention to detail. Previous experience troubleshooting and developing creative technical solutions. Ability to provide innovative solutions to complex issues. 
• Demonstrated experience in software development lifecycle methodologies. 
• Demonstrated, strong ability to gather information, perform necessary research needed for root cause analysis, problem definition and formulation, recommend solution implementation, verification, and ongoing optimization, using data to support recommendations and best practices. 
• Demonstrated ability to build relationships to reach outcomes that gain the support and acceptance of all parties. Ability to communicate key information in a timely manner to the appropriate stakeholder audience with the ability to adjust communication style that will best suit the audience. 
• Ability to communicate with and coach/mentor team members, while setting an example in maintaining a positive attitude, staying calm under pressure, being approachable, and respectful and taking responsibility for failures. 
• Ability to thrive in fast-paced environment with changing priorities. Excellent organizational skills. Strong time management skills with the ability to set and meet established timeframes with little direction, while assuring data and information integrity. 
• Eagerness to learn and stay current on industry trends and have a continuous learning mindset.  
• Ability to collaborate and work as a team to accomplish goals and/or solve problems. Ability to earn trust and respect from peers, leadership, and stakeholders. Ability to learn by actively listening and applying coaching feedback. 
• Ability to lead, support and work within a diverse development team model including global staffing, crowd sourcing, etc. 

a. Provide high-level analysis and implementation of innovative, efficient, and cost-effective business solutions for multiple platforms, while utilizing information technology, business, and industry trends. 

b. Guide other engineers in the design, development, code testing, debugging and resolution of issues that utilize emerging technology and meet and exceed Wellmark's evolving business needs. 

c. Provide advanced support in the gathering of information, necessary research needed for root cause analysis, problem definition and formulation, solution implementation, verification, and ongoing optimization. Ensure analysis of defects to find root cause and guide others in the identification of potential improvement opportunities.  

d. Mentor, guide and problem-solve with other technology areas in the development and implementation of solutions, including how to use new or enhanced software/applications. 

e. Use data and cost measures (AWS, infrastructure, labor, etc.) to influence timely decisions, build consensus, and take actions to successfully deliver value or production support objectives and support benefits realization.  

f. Build relationships with Wellmark leaders and acts as consultant on business status, issues, process improvements and technology enhancements or capabilities. 

g. Participate in product reviews, estimates, and proof-of-concept activities as needed. 

h. Maintain awareness of industry’s best practices and standards and proactively participates in industry/knowledge reference groups relative to role. 

i. Other duties as assigned. 

An Equal Opportunity Employer

The policy of Wellmark Blue Cross Blue Shield is to recruit, hire, train and promote individuals in all job classifications without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or any other characteristic protected by law.

Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact us at [email protected]

Please inform us if you meet the definition of a "Covered DoD official".

At this time, Wellmark is not considering applicants for this position that require any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please refer to the following resources:Nonimmigrant Workers and Green Card for Employment-Based Immigrants