Dispatch Operations Associate (West Coast)

The Role

Are you passionate about the decarbonization of the electric grid? Are you interested in learning about how distributed energy resources play a critical role in the grid of the future? The Dispatch Operations team at Voltus is looking for an Associate who is passionate about delivering MW to the grid during dispatches. These dispatches are called when the grid needs Voltus to take action, and the Dispatch Operations team quickly activates our portfolio of distributed energy resources in various programs across North America.

In this role, you will become knowledgeable about grid operators and utilities in North America, you will interact regularly with large industrial and commercial energy users, and you will build a foundation of operations experience across diverse systems and processes. This rapidly expanding landscape requires constant scrutinization of our processes, systems, and tools to efficiently deliver on dispatches.  You will have the opportunity to both lead tactical responsibilities and support strategic projects, and you will be part of an exceptional team that is laser focused on combating the climate crisis.

We are a 24/7 team, and we are looking for Associate candidates in U.S. Pacific or Mountain time zones to provide strategic coverage during the North America  evening hours. The role is shift-based and your availability and reliability are critical to succeed in this role; however, this role is remote, which means: no commute! We are looking for candidates who can work 8-hour weekday shifts between 9am  - 5pm PT and provide occasional spot coverage.

• Maintain a state of readiness to receive dispatches from grid operators and utilities
• Become an expert in executing dispatches across grid operator and utility programs.
• Maximize customer participation in dispatches through a dispatch management process that makes customer participation simple and successful
• Lead seamless internal communication during dispatches, leveraging other internal team members in support of the shared goal for flawless dispatches
• Capture lessons learned following a dispatch. Track and follow through on any customer inquiries or issues. 
• Facilitate the daily transition from the day time and overnight teams. 
• Leverage data to identify, diagnose and resolve customer performance issues. Maintain a repository of best practices and lessons learned that can be applied to improve dispatch performance over time. 

• Ensure swift diagnosis, action, and resolution on lessons learned coming out of each dispatch. Collaborate across internal and external stakeholder groups to drive efficient and thoughtful action.
• Support process documentation, internal and external, stakeholder communications, and customer readiness
• Work cross functionally to ensure key program milestones are complete ahead of season start dates. 
• Create and deliver seasonal communications to customers in partnership with Voltus's Customer Success team
• Take ownership of reporting tools and ad hoc analysis projects, supported by a fluency in at least one of Google Sheets, Python, and/or SQL. 
• Assist in the operation of  grid operator and utility programs in the CAISO territory. 
• Assist in the operation of Voltus’ market testing processes. 

• Bright, Gritty, and Good
• Operations-minded
• Reliable – this is a time-sensitive, quick reaction role
• Ambitious and willing to learn quickly
• Strong communicator
• Self-motivated; bias for action
• Disciplined
• Well organized
• Detail-oriented
• Strong computer skills: comfortable working with a variety of web-based tools

Please note that at this time, we do not sponsor visas or transfers for new hires. Voltus teammates need to be authorized to work from their home location (in the US or Canada, unless otherwise indicated on the role description).

Additionally, while Voltus is an all-remote workplace, we have limitations on where employees are able to work for regulatory and security reasons. We expect that Voltans are working primarily from their home country. Working while traveling to other countries must be approved as per our Global Remote Travel Policy.

At Voltus, we are proud to be an equal opportunity employer because we recognize that a diverse organization begins with a diverse candidate pool. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, age, sexual orientation, veteran status, disability status, or marital status.