Customer Service Representative
Visual Computer Solutions (VCS) is a leading provider in the software industry, dedicated to enhancing workforce management through innovative HR solutions. Our mission is to empower organizations by optimizing employee engagement and operational efficiency, ensuring that businesses have the right talent in the right roles."
Summary
"We are seeking Customer Service Representatives to join our dynamic team in Freehold, NJ. In this role, you will be pivotal in delivering exceptional service to our clients, ensuring their needs are met with efficiency and professionalism. Your contributions will directly support our mission of providing best-in-class software solutions to organizations nationwide."
Several shifts are available.
Monday - Friday (2pm - 11pm)
Monday - Friday (11am - 8pm)
Friday - Tuesday (2pm - 11pm)
Responsibilities
- Provide outstanding customer service and support to clients via phone and email.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to resolve customer issues effectively.
- Conduct follow-up calls to ensure customer satisfaction after service interactions.
- Stay updated on product knowledge to provide accurate information to clients.
- Contribute to team goals by meeting performance metrics
Qualifications
- High school diploma or equivalent required; associate degree preferred.
- Proven experience in customer service or call center environment.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office Suite and basic computer skills.
- Ability to handle multiple tasks efficiently while maintaining a positive attitude.
Call-To-Action
"If you're ready to make an impact in the world of customer service and join a forward-thinking company, we invite you to apply today! Your next career adventure awaits at Visual Computer Solutions!"
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Work Location: In person
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
Average salary estimate
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