Knowledge and Communications Analyst

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Editorial & Content Management

• Manage the end-to-end lifecycle of multiple client communications across VBN and Visa Access, from content planning to publishing.
• Edit, proofread, and refine communications to meet editorial standards, ensuring clarity, brevity, and audience relevance.
• Maintain adherence to Visa’s style guides, branding, and regulatory requirements for all written content.
• Provide editorial guidance to stakeholders to ensure messages meet their intended purpose.

Planning & Coordination

• Collaborate with internal stakeholders to develop content plans, manage editorial calendars, and schedule communications for maximum impact.
• Balance multiple concurrent projects, ensuring deadlines are met without compromising quality.
• Monitor communications performance and suggest improvements based on analytics and stakeholder feedback.

Stakeholder Engagement

• Build and maintain strong relationships with cross-functional partners across Product, Technology, Operations, and Marketing.
• Act as a trusted advisor on best practices for client communication delivery channels, including email and online platforms such as Visa Access.
• Communicate proactively with stakeholders to align on timelines, objectives, and outcomes.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. ​

Basic Qualifications:

• 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications:

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Minimum 3 years of professional experience in an editorial, content management, or communications role.
• Bachelor’s Degree in Communications, Journalism, Marketing, or related field.
• Proven ability to write and edit professional communications with precision and audience focus.
• Strong project management skills with ability to track multiple deliverables simultaneously.
• Experience working in fast-paced, deadline-driven environments.
• Proficiency with digital content platforms and tools (e.g., CMS, email marketing tools).
• Experience in the financial services industry.
• Experience in a global or multiregional capacity, with strong cross-cultural sensitivity.
• Written and verbal knowledge of a secondary language (Spanish, Portuguese, French, Chinese, Japanese, or Korean).
• Familiarity with corporate communication standards/style guides.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 89,200.00 to 126,250.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.