Engineering Manager - Software Engineering (Hybrid/Onsite)

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Visa’s Technology Organization is a collaborative community of problem solvers and innovators dedicated to reshaping the future of commerce. We operate the world’s most sophisticated processing networks as the leader in digital payments, supporting up to 65,000 secure transactions per second across a global network of over 100 million merchant locations and nearly 15,000 financial institutions, empowering billions of cardholders worldwide.

As an Engineering Manager for the Bangalore SCSE (Sales Client services & Experience) org, you will be part of VCXP (Visa Client Express Platform) team, which handles all its client’s onboarding journey from creating visa account.

Deliver a multi-year roadmap that leverages Gen-AI capabilities to accelerate knowledge discovery and issue resolution, driving value to clients and to our business. AI-powered tools will be integrated into Client onboarding experience to redefine access and consumption of Visa assets, through predictive search capabilities, context-based knowledge delivery, as well as personalized virtual assistance.

We are looking for dedicated, curious, and energetic Software Engineers who embrace solving complex challenges on a global scale.  As a Manager, Engineering, you will lead and mentor teams delivering innovative solutions, fostering a culture of technical excellence, and driving adoption of GenAI to accelerate delivery of new payment flows, deepen client relationships, and diversify Visa’s revenue streams.

The Opportunity: 

We are looking for dedicated, curious, and energetic Software Engineers who embrace solving complex challenges on a global scale.  As a Manager, Engineering, you will lead and mentor teams delivering innovative solutions, fostering a culture of technical excellence, and driving adoption of GenAI to accelerate delivery of new payment flows, deepen client relationships, and diversify Visa’s revenue streams. 

Essential Functions:

• Design code and systems that touch 40% of the world population while influencing Visa’s internal standards for scalability, security, and reusability 
• Collaborate multi-functionally to create design artifacts and develop best-in-class software solutions for multiple Visa technical offerings 
• Actively contribute to product quality improvements, valuable service technology, and new business flows in diverse agile squads 
• Develop robust and scalable products intended for a myriad of customers including end-user merchants, b2b, and business to government solutions. 
• Leverage innovative technologies to build the next generation of Payment Services, Transaction Platforms, Real-Time Payments, and Buy Now Pay Later Technology 
• Opportunities to make a difference on a global or local scale through mentorship and continued learning opportunities 
• Works with product owners to gather and refine requirements for one product, adding and taking into account existing tools and solutions across departments.
• Develops and designs moderately advanced architect solutions that are robust and scalable, considering integrations with other solutions across the internal technical ecosystem.
• Provides domain expertise on the development of user documentation of solutions and implements standard processes in user documentation.
• Plays a significant role in the development and delivery of new features within a product from end-to-end.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Basic Qualifications
•5+ years of relevant work experience and a Bachelors degree, OR 8+ years of relevant work experience

Preferred Qualifications
•6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
•Built, managed and mentored teams of innovative and collaborative software engineers
•Track record of driving GenAI adoption within engineering teams to enhance operational excellence and deliver innovative, value-added services at scale.
•Knowledge of and ability to develop front-end code (e.g. HTML, CSS, and JavaScript) in support of package and product development. This includes the extension of capabilities of packages and products.
•Knowledge of user interface design, which is the interaction where users and computers interact. This includes an understanding of how to provide an optimal industrial design experience through User Interface (UI) Design.
•Knowledge of and ability to develop back-end (e.g. Python, Java, C++, PHP) code in support of package and product development. This includes the extension of capabilities of packages and products.
•The ability to develop and utilize Application Program Interfaces (APIs), a set of routines, protocols, and tools for building software applications that specify how software components should interact and are used when programming graphical user interface (GUI) components. An API may be for a web-based system, operating system, database system, computer hardware, or software library.
•Knowledge of and the ability to use database software (e.g., applications, web-based applications, information systems) to maintain, modify, and output data.
•Knowledge of systems integration process in which separately produced components or subsystems are combined and problems in their interactions are addressed.
•Knowledge of data structures, which consist of data organization, management, and storage formats that enable efficient access and modifications. This includes a collection of data values, the relationships among them, and the functions or operations that can be applied to the data.

The Skills You Bring:

Energy and Experience: A growth mindset that is curious and passionate about technologies and enjoys challenging projects on a global scale
Challenge the Status Quo: Comfort in pushing the boundaries, ‘hacking’ beyond traditional solutions
Language Expertise: Expertise in one or more general development languages (e.g., Java, C#, C++)
Builder: Experience building and deploying modern services and web applications with quality and scalability
Learner: Constant drive to learn new technologies such as Angular, React, Kubernetes, Docker, etc.
Partnership: Experience collaborating with Product, Test, Dev-ops, and Agile/Scrum teams

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 131,400.00 to 190,750.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.