Director of Technical Program Manager (IC)

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Payments are a very exciting and fast-developing area with a lot of new and innovative ideas coming to market. With strong demand for new solutions in this space, it promises to be an exciting area of innovation. Visa is a strong leader in the payment industry and is rapidly transitioning into a technology company with significant investments in this area.

If you want to be in the exciting payment space, learn fast and make big impacts, Ecosystem & Operational Risk technology which is part of Visa’s Value-Added Services business unit is an ideal place for you!

The Ecosystem & Operational Risk team is responsible for building critical risk and fraud detection services at Visa. This includes idea generation, architecture, design, development, and testing of products, applications, and services that provide solutions to detect, prevent, and mitigate fraud for Visa and its clients.

The role requires us to bring in resources who have both the technical and project management skills to not only understand project methodologies but to also have a deep understanding of the technology deployments they are managing. 

The Opportunity 

• The Value-Added Services (VAS) Ecosystem Operational Risk (EOR) Team Project Management Office (PMO) is seeking a Lead Technical Program Manager (Director level) to deliver technology solutions using traditional and iterative software development methodologies in a matrixed environment. This is an individual contributor role.

Essential Function: 

• Manage the overall delivery, issues, risks and communications of top revenue generating strategic projects. Collaborate with various teams to ensure projects are on track and aligned with organizational goals.
• Work with business and technology subject matter experts to assess requirements, define scope, create estimates, and produce Project Charters and other documentation needed for funding approvals
• Possess technical acumen in various latest technologies including AI/ML to engage in meaningful discussion with stakeholder and understand underlaying architecture, implementation and any issues/risks.
• Set clear expectations with business partners to provide transparency into project initiation activities, and manage day-to-day interaction during project execution and delivery
• Perform project planning and scheduling, manage tasks and coordinate project resources to meet objectives and timelines
• Work with a global team and be flexible to work a couple of hours evenings twice a week
• Provide high quality customer service and communicate project status (timelines, progress, and challenges) to technology and business stakeholders regularly
• Achieve project goals by engaging effectively with stakeholders, including enterprise architects and strategists, technical subject matter experts, business partners, Visa senior management, technology vendors, and financial institutions and strategic partners, as needed.
• Manage project budgets effectively by ensuring forecasts and actual charges are in line with approved bids and project costs are effectively controlled
• Keep project status updated in project management and workflow tools and maintain meticulous records (e.g., project financials, schedule, issues, risks, change control decisions)
• Accountable for the end-to-end planning and execution of one or more projects and/or agile teams. Lead and negotiate, scope, schedule, budget, risks, deployments and communications for projects and initiatives
• Coach multiple teams through the software development life cycle using Agile, Scrum, and Lean practices and work cross-functionally throughout the company to ensure projects are developed and deployed with quality and timely delivery into our production systems
• Work with Product Owners to promote and contribute to the improvement of the product backlog
• Facilitate sprint planning, backlog grooming, daily stand-up meetings, reviews/demos, retrospectives, and other scrum ceremonies
• Shield the team from outside distractions and interferences. Track and remove impediments for the team
• Develop metrics and reports to help the team understand its health and progress and to set goals
• Coach/Mentor team members to internalize Scrum and the Agile Principles
• Influence change at all levels to increase team and organization performance at a sustainable pace
• Develop innovative methods to effectively manage project constraints
• Own, structure manage project deliverables (Schedules, issues, risks, financials) on SharePoint / MS Teams/ JIRA

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Please Note: This role does not offer relocation assistance or immigration sponsorship.

Basic Qualifications:
•10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications:
•12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
•ACP/PMP/CSM/CSPO certification required
•Excellent verbal, written, and presentation skills, and demonstrated ability to effectively communicate technical and business issues and solutions across multiple organizational levels
•Strong leadership qualities and organizational skills as well as the ability to adapt quickly to changing priorities, assignments, and roles
•Experience with other Lean/Agile framework and methods, i.e.: Kanban, SAFe, XP, etc.
•Experience leading Product Roadmap, Delivery and ability to technical solution
•Knowledge of SQL, Java concepts and System Design
•Payments / Financial /Risk Systems and services background is a must
•Proactively plan and track cross-functional dependencies that may impact project timelines, document risks and work with cross-functional engineering teams to find ways to mitigate risks
•Drive with high level of accountability towards the success of the project
•High degree of business acumen and technical competency along with the ability to balance and bridge technology and business needs
•Demonstrated organizational, planning and analytical skills, including project scheduling, estimating, risk identification, and change management
•Independent judgment and mature decision-making skills to deal with technology projects that often have enterprise-wide scope and may have significant cost and time-to-market impacts
•Has worked with and consulted technology and business leaders (VPs, SVPs and CXOs in organizations)

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 160,600.00 to 232,900.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.