IT Systems Engineer

Founded in 2015, VGS is the world's leader in payment tokenization and trusted credential management platform, depended on by Fortune 500 companies, merchants, fintechs, and banks alike. Our mission is to revolutionize the way sensitive data is stored and secured, enabling organizations to manage information across cards, bank accounts, and digital wallets with ease.

VGS stores sensitive data and tackles critical payment acceptance challenges such as multi-PSP management, card issuance, payment orchestration enablement, PCI compliance, and the protection of personally identifiable information (PII). We provide our clients with complete ownership, control and insights into their payment data, driving growth and enhancing user experiences across industries.

At VGS, we're not just securing payments—we're empowering businesses to unlock new possibilities in the ever-evolving payment landscape.

As an IT Systems Engineer, you will be responsible for designing, implementing, and maintaining VGS’s IT infrastructure and enterprise applications while managing and optimizing our collaboration tools and platforms. Examples of some of VGS’s tooling include Google Workspace, Okta, Slack, Jira, the Meraki networking platform, and other similar solutions. This role encompasses full-stack IT subject matter expertise, from system administration and support to enterprise application integration and automation of IT services.

• Employee Experience & Collaboration Tools Management:

• Take ownership of the technical administration and optimization of collaboration tools, including Google Workspace, Slack, Okta, GitHub, Atlassian Suite, etc., ensuring these tools align with defined standards and enhance overall employee collaboration.
• Manage and architect technology deployments within the office, such as networking services (both wireless and physical/plant network infrastructure), along with the associated configurations.
• Identify gaps and shortcomings in our collaboration tools and platforms that impact user experience and develop solutions to address these issues.
• Work closely with the IT Operations Manager to define success metrics and benchmarks for collaboration tools and employee experience.

• Identity & Access Management and Security:

• Design, implement, and manage Identity and Access Management (IAM) solutions using Okta, focusing on SSO, SAML, OAuth, and SCIM protocols in accordance with VGS’s comprehensive security and control requirements.
• Develop, test, and maintain Okta Workflows to automate and streamline the identity lifecycle processes.
• Administer Okta Environment, including curating Zones Policies, building SAML and OIDC integrations for third-party SaaS and internal apps via the OIN or from scratch, and creating authorization servers with custom scopes and claims.
• Serve as an escalation point for fellow IT team members on issues requiring deeper technical expertise in various knowledge domains (e.g., Okta, Okta Workflows, endpoint issues, automation, scripting, etc.).

• System Administration, Integration, and Automation:

• Oversee the administration and support of enterprise tools and SaaS applications, ensuring high availability and performance.
• Develop and manage integrations between enterprise applications to ensure seamless data flow and interoperability.
• Identify and automate routine tasks, including onboarding and offboarding processes, to enhance operational efficiency.
• Leverage Python, Bash, etc., to automate routine tasks and integrate with APIs.

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Minimum of 3 years of experience in Enterprise Identity and Access Management.
• Hands-on experience with Okta.
• Prior experience as a System Administrator, Network Administrator, or IT Systems Engineer at scale.
• Experience with cloud IaaS such as AWS, Google Cloud, or Azure and/or equivalent experience scaling local or hybrid clouds using technologies such as VMWare VCenter/VMotion, KVM with KVM Live Migration, and similar
• Hands-on experience supporting users in a heterogeneous environment, including but not limited to Windows, Mac and Linux workloads.

• Communication, Leadership, and Customer Focus:

• Strong communication and interpersonal skills can explain complex IT concepts to non-technical stakeholders.
• A demonstrated ability to identify operational bottlenecks and devise and implement effective solutions.
• Strong customer service orientation, with a focus on delivering high-quality IT services to internal stakeholders.

• Preferred Qualifications:

• Certifications in JAMF, Okta, and other relevant fields.
• Previous experience with security and compliance concepts and frameworks.
• Relevant technical certifications from a reputable body, such as ITIL, AWS/GCP/Azure certifications from approved sources, CompTIA, CCNA, etc.

What you get from us...

• Flexible work hours and flexible PTO

• Competitive health benefits

• VGS stock options

• 401k plan, with employer matching 4% and immediate vesting (available only for US employees)

• Life & disability insurance

• Pre-tax flexible spending accounts, dependent and healthcare FSA (available only for US employees)

• Global parental leave program

• Employee Assistance Program

• Home Internet reimbursement

• New hire home office set-up allowance

• Professional learning reimbursement

At VGS, we have a remote-first philosophy because we believe flexibility leads to great work and a healthy work-life balance. That said, if you live within 30 miles of one of our office locations, you’ll be on a hybrid schedule with some in-person time—because we know there’s real value in coming together.

We’re not about being in the office every day—but we are about connection, collaboration, and the energy that comes from a great brainstorm, a team lunch, or celebrating a big win in person.

We consider applicants without regard to race, color, national origin, sex, age, religion, sexual orientation, gender identity, veteran status, marital status, physical or mental disability, or other protected classes under all local, state, and federal laws and ordinances (AA/EOE/W/M/Vet/Disabled).

Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance.

VGS will not be able to provide any kind of employment sponsorship at this time.