Workplace Technology Engineer I

Summary

The Workplace Technology Engineer I provides frontline technical support for both Workstations and Mobility (Windows, macOS, iOS, and Android). This role is responsible for troubleshooting, device setup, and user assistance, ensuring efficient and secure endpoint operations.

Visa Sponsorship Available

No

Minimum Requirements

Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.

Education:  Associate's Degree in information technology, Computer Science, or equivalent experience.

Years of Experience:  Minimum one (1) year of related work experience in a technical support role.

•Proven experience with Windows 11, macOS, iOS, and Android operating systems.

•Basic knowledge of Active Directory, Intune, Jamf, and M365 administration.

•Strong troubleshooting skills for hardware, software, network, and mobile device support.

•Excellent communication skills, both written and verbal.

Preferred Requirements

•Certifications such as CompTIA A+, Network+, JAMF 100, or Microsoft 365 Certified.

•Experience with cloud-based SaaS applications (Microsoft 365, Google Workspace).

•Familiarity with ServiceNow, JIRA, or similar ITSM tools.

•Knowledge of MDM platforms (Intune, Jamf, VMware Workspace ONE).

•Experience with enterprise security tools (e.g., CrowdStrike, Defender for Endpoint).

•Strong collaboration and teamwork abilities, working effectively with diverse groups and cross-functional teams.

•Demonstrated problem-solving and critical thinking skills in high-pressure or fast-paced environments.

•Adaptability to changing priorities and a willingness to learn new technologies.

•Strong time management and organizational skills to handle multiple tasks efficiently.

Job Duties

•Provide frontline support for workstations and mobile devices, including troubleshooting and resolution of technical issues.

•Assist with new hire provisioning, including setup of hardware, software, and user accounts.

•Coordinate with other IT teams (e.g., Network, Security) to resolve escalated or cross-functional issues.

•Support mobile device management (MDM) platforms, such as Intune or JAMF, for enterprise devices.

•Install, configure, and update authorized software and operating systems, following established procedures.

•Participate in OS imaging, patching, and system migration activities.

•Troubleshoot network connectivity issues (VPN, Wi-Fi, corporate applications) and collaborate with network teams as needed.

•Perform basic network diagnostics (e.g., ping tests, IP configurations) to isolate issues.

•Provide hardware support for desktops, laptops, printers, scanners, and other peripherals.

•Perform routine checks, maintenance, and repairs of equipment; coordinate warranty or vendor support when necessary.

•Manage hardware inventory, ensuring accurate records of device assignments and statuses.

•Document all technical issues, resolutions, and user interactions in the IT service management system.

•Maintain and update internal knowledge base articles, user guides, and troubleshooting documentation.

•Track and report recurring problems to help identify trends and root causes.

•Educate users on best practices for endpoint security, IT policies, and effective use of hardware/software.

•Provide one-on-one or small-group training to end users on new tools, technologies, or processes.

•Communicate complex technical information to non-technical stakeholders in a clear, concise manner.

•Adhere to IT security policies and procedures, ensuring devices are up to date with the latest patches and antivirus definitions.

•Follow compliance guidelines related to data protection and access control.

•Escalate security concerns or vulnerabilities to the appropriate teams.

•Stay current with emerging technologies, industry trends, and best practices to enhance support services.

•Demonstrate a self-driven, proactive approach to learning and professional development, seeking opportunities to expand technical knowledge and skill sets.

•Suggest process improvements or new technologies that can improve operational efficiency or user experience.

•Participate in team meetings, brainstorming sessions, and project initiatives to drive innovation.

•Remain flexible and ready to take on additional responsibilities based on business needs and organizational priorities.

•Participate in an on-call rotation to provide timely support outside of standard business hours.

•Other duties as assigned.

Physical Requirements

The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Office/IT - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, and use hands and fingers to operate a computer, key board, printer, and phone. May be required to lift, push, pull, or carry up to 50 lbs. May be required to work various shifts/days in a 24 hour situation. Regular attendance is a requirement of the role. Exposure to moderate noise (i.e. business office with computers, phones, printers, and foot traffic), temperature and light fluctuations. Ability to work in a confined area as well as the ability to sit at a computer terminal for an extended period of time. Some travel may be a requirement of the role.

Essential Services Provider

Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.

EEO Statement

We welcome all individuals from varied backgrounds and experiences to apply. Our company values the unique perspectives and talents that each person brings to our team.

Equal Opportunity Employer: Disability/Veteran

For more information, see https://allegiantair.jobs