Technical Training Specialist

Role Overview

We are seeking a dynamic Training Specialist to join our User Adoption Team on a full-time or contractual basis. This role is ideal for someone who thrives in a remote environment, excels at live technical training, and is passionate about helping end users confidently adopt new systems, specifically Microsoft Dynamics 365 CRM. The Training Specialist will be part of a team creating and delivering both in-person and remote training modules and materials for a software go-live project.

This role may require occasional travel to various locations in the US for training sessions and meetings.

Please note: Candidates must reside in the Austin area, as in-office (Arboretum area) workdays are required.

About Verdtek

At Verdtek, we redefine how organizations and their end-user communities engage with new technology. Through our proprietary AERA® methodology, Awareness, Engagement, Readiness, and Adoption, we ensure that technology solutions are not just implemented but fully embraced. Our User Adoption Team plays a critical role in this mission, delivering tailored training and support that empowers users and drives lasting change.

Key Responsibilities

• Deliver live, remote training sessions for clinic office staff using Microsoft Teams.
• Conduct technical demonstrations from a live software training sandbox environment.
• Address and clarify functional and technical questions from end users during training/demo sessions.
• Attend remote Teams meetings during a normal 8am – 5pm CST day to gain functional knowledge and proficiency of software technical workflows and new features.
• Collaborate with the User Adoption content development team and program SMEs to assist in creating engaging training materials, including but not limited to:
• Microlearning videos
• Job aids
• PowerPoint presentations
• User Guides
• Training Instructor Guides
• Meet deadlines set by project team leads.
• Communicate with team leads about anticipated risks to deadlines.
• Pivot to other tasks that might take priority and be requested by team leads.
• Support the broader User Adoption Team in aligning training with Verdtek’s AERA® methodology.
• Other training related responsibilities as assigned by the Training Lead.

Required Qualifications

• Experience delivering remote and in-person technical training, ideally in a CRM environment.
• Experience with Training development cycles and materials such as ADDIE including training needs analysis, user/persona identification, instructor guides, and materials supporting delivery.
• Proficiency with Microsoft Teams for live remote training delivery or meeting facilitation.
• Proficiency with Microsoft 365 Apps such as Word, PPT, Excel, Outlook in a Windows 11 environment.
• Comfortable navigating and demonstrating using a live software sandbox environment.
• Excellent communication and interpersonal skills, with the ability to explain complex topics clearly.
• Excellent presentation skills.
• Experience creating training content using PowerPoint;

Preferred Qualifications

• Background in training clinic or healthcare administrative staff.
• Experience developing and designing workshops (ILT/VILT) for technical training.
• Strong working knowledge of Microsoft Dynamics 365 CRM.

• Experience with microlearning design and adult learning principles.
• Proficiency with SnagIt and Camtasia or other video screen casting tools.
• Familiarity with Generative AI tools such as Copilot, ChatGPT, Google Gemini.
• Familiarity with user adoption methodologies or change management frameworks.

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off