Senior Product Designer, Servicing

About the Company

Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing.

We're a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate.

Rather than build on top of broken legacy systems, we took a different approach: we built and operate our own mortgage servicing business managing $110+ billion in loans. This wasn't the end goal, it was how we deeply understood the complexity needed to build software that actually works in regulated industries.

The results speak for themselves. We've transformed mortgage servicing from a 0% margin business into 60%+ margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the industry.

ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era. When everything flows through one system with rich data, AI agents don't just automate tasks, they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond.

Design at Valon

We’re rebuilding trust in the mortgage industry by simplifying things, empowering users to make confident decisions, and delivering peace of mind. We create clarity for homeowners and provide efficient tools for servicers, setting new usability and operational excellence standards.

Your application requires a portfolio for consideration.

About This Role

We’re looking for a Senior Product Designer to take end-to-end ownership of design for a key area within our mortgage servicing platform. In this role, you’ll collaborate closely with cross-functional partners to untangle complex problems and create thoughtful, user-centered experiences for both homeowners and mortgage servicing professionals. You’ll help define the future of our core servicing tools, with the opportunity to shape products that are central to Valon’s mission.
This role is for someone who excels in execution, moves quickly with intention, and is eager to lead design in a high-impact product area, even amid ambiguity.

Responsibilities

• Lead end-to-end design for a core mortgage servicing product area, from early discovery through launch and iteration.

• Collaborate closely with cross-functional partners to deliver user-centered solutions in a fast-paced, agile environment.

• Simplify complex workflows and translate regulatory and operational requirements into intuitive, elegant experiences for homeowners and servicing professionals.

• Contribute to product strategy by bringing a deep understanding of user needs, informed by both qualitative and quantitative research.

• Provide feedback to other designers and cross-functional partners, fostering a culture of collaboration and continuously raising the bar for product quality and craft.

Qualities We Value on the Design Team

• User Empathy and Advocacy: Deep understanding of user needs and ability to represent those needs in every design decision.

• Strong Communication and Collaboration: Can articulate design decisions and collaborate effectively with cross-functional teams.

• Critical Thinking and Thought Partnership: Provide thoughtful input on product and design strategy, focusing on long-term impact.

• Humble and Growth-Oriented Mindset: Continuously seeking ways to improve and contribute to team success.

• Balanced Approach: Cares about the big picture but executes with precision in design details.

• Startup Mindset: I am excited to work in a fast-paced, evolving startup environment.

Required Background

• 3+ years of product design experience, preferably in consumer design and operational environments. 
  A portfolio showcasing strong design fundamentals, systems thinking, and a user-centered approach to solving complex problems.
  Track record of shipping and iterating on end-to-end product experiences, from concept to launch and beyond.
  Ability to navigate ambiguity with confidence, bringing clarity and structure to evolving product spaces.
  Excellent communication and organizational skills, with a collaborative mindset and attention to detail.

Bonus Points For

• Familiarity with LLM/Generative AI tools.

• Experience designing workflows, internal tools, or B2B SaaS products

Benefits:

• Base salary band: $148,750 to $201,250

  • This Base Compensation pay range applies to our New York City located staff and may differ according to location.

• Compensation: competitive salary with a meaningful stake in the company via equity, and 401k plan 

• Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits

• Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.

• Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback

• Play together: quarterly budgets for team and company outings. Use it for team swag, cooking classes, or team dinners!

• Generous time off: flexible paid time off, sick days, and 11 company holidays 

• Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition

Throughout the interview process, please remember that emails will only be from valon.com emails. We won't ever be asking for any personally identifiable information during the interview process itself. Please reach out to [email protected] if you have any requests to verify the authenticity of an outreach.

Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.