Management Analyst

Company Overview

At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to exceed expectations and transform government organizations. Our success starts and ends with our people, so we built a company where great people can do great things, with the resources and autonomy to make decisions that transform organizations. We operate as one team of diverse people, united by a passion for continuous growth and optimization. Our commitment to quality and performance optimization is the reason why our IT Service Projects and New Development Projects have been appraised at CMMI Maturity Level 5, positioning us as one of a handful of elite companies to receive the highest form of third-party validation. www.validatek.com

Summary

We are seeking a detail-oriented and analytical Management Analyst to support network operations program within the U.S. Citizenship and Immigration Services (USCIS). The analyst will provide critical support in process evaluation, performance tracking, resource planning, and reporting. The ideal candidate will work closely with technical teams, supervisors, and USCIS leadership to ensure operational efficiency and alignment with organizational objectives.

Responsibilities

• Analyze and evaluate NOC operations, performance data, workflow, and resource utilization to identify areas for improvement.

• Develop reports, dashboards, and visualizations that provide actionable insights into service delivery, performance metrics, and system uptime.

• Support the development and documentation of standard operating procedures (SOPs), performance improvement plans, and knowledge management repositories.

• Monitor Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and incident metrics to ensure compliance with USCIS requirements.

• Assist in preparing executive-level briefings, weekly status reports, and operational updates for stakeholders and government leadership.

• Coordinate with cross-functional teams to collect, validate, and analyze operational data for trend analysis and decision-making.

• Contribute to workforce planning, resource allocation assessments, and capacity planning to support 24x7 operations.

• Conduct cost-benefit analyses and provide recommendations to improve efficiency and reduce operational risk.

• Support audit readiness and ensure adherence to DHS and USCIS policies and procedures.

Qualifications

• Education:

  • Bachelor’s degree in Business Administration, Public Policy, Information Systems, or a related field - preferred

• Clearance:
  • Active DHS suitability or ability to obtain one.

• Experience:

  • Minimum of 4+ years of relevant experience in a management analyst, operations analyst, or similar role within a technical or government environment.

  • Prior experience supporting DHS or USCIS programs strongly preferred.

• Technical Skills:

  • Proficiency with Microsoft Excel, PowerPoint, and SharePoint; experience with ServiceNow, Power BI, or Tableau is a plus.

  • Familiarity with IT operations, NOC environments, and performance management in a federal setting.

• Other Requirements:

  • Strong written and verbal communication skills, especially in the preparation of technical and executive reports.

  • Ability to work collaboratively in a fast-paced, high-visibility environment.

Posted Min Pay Rate

USD $48,000.00/Yr.

Posted Max Pay Rate

USD $62,000.00/Yr.

Salary Disclosure

Actual salary will be based on a variety of factors including but not limited to experience, geographic location, contract affordability, internal equity, education, and certifications. The upper end of the salary range may be reserved for individuals who have demonstrated tenure with the company, seniority, and proven excellent performance. This includes factors such as education, certifications, and extensive/unique experience beyond what is required.

EEO Statement

ValidaTek is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Applicants who are selected for employment will be required to verify authorization to work in the United States. Offers of employment will be contingent upon passing a post-offer background check.