Solutions Engineer, AI

Valence has built the only AI native coaching platform for enterprise, offering personalized, expert, and human-like guidance and support to any leader or employee. We’re not just talking about the future of work — we’re building it now, with the most innovative Fortune 500 companies across healthcare, financial services, manufacturing, and technology.

Our focus is on the problems that actually decide whether AI changes how organizations operate — the ones with no playbook, no obvious answers, and no guarantee of success. If you want to be part of the small group that defines how AI transforms the future at a global scale, this is your chance.

And this isn’t for everyone. We’re not looking for people who want predictability or incremental progress. We only want those who are restless at the edge of what’s possible, who get bored when things feel “done,” and who are driven to redefine what AI can mean for leaders, companies, and the world. Because at Valence, the work worth doing is the kind that redefines work itself.

The Role

This founding role will define how we deliver our AI coaching platform across the enterprise, driving organizational change that will touch millions of end users. You'll be the architect of how Nadia, our AI coach, adapts to each company - customizing landing pages, coaching flows, response patterns, and specialized features. You'll drive:

Enterprise AI Transformation: Lead Fortune 500 deployments that shape how work gets done at scale.

Cross-Industry Innovation: Partner with leaders in healthcare, financial services, manufacturing, and technology to set new standards for AI in each vertical.

Strategic Advisory: Partner with C-level executives, influencing their AI transformation strategies and organizational design.

At the intersection of technical implementation and client strategy, you’ll ensure every user experience feels native to its company culture. You’ll gain direct exposure to the most advanced enterprise AI implementations and access to technologies before public release.

This role demands equal parts execution and innovation. You’ll build our customization playbook from the ground up — working with Customer Success to run technical discovery, gather requirements (from leadership frameworks to performance processes), and implement solutions through prompt engineering and variable configuration. More than delivering features, you’ll guide clients toward scalable solutions and lay the foundation for enterprise-grade AI coaching.

About Valence

We're the only company pioneering leadership coaching for large enterprises in an AI-first way. Our mission is to transform how the world's biggest companies approach learning and development, helping teams work better together through AI-powered personalization that adapts to individual goals and organizational culture using the latest advances in machine learning and natural language processing.

We've been featured in Harvard Business Review, TIME, World Economic Forum, Financial Times, Forbes and an Inc. 5000 fastest-growing private companies in America. Our clients represent the most diverse and sophisticated enterprise AI implementations globally, including Coca-Cola, Delta, Nestlé, General Mills, ServiceNow, Schneider Electric, Deutsche Telekom, AstraZeneca, Prudential, CVS and Bristol Myers Squibb.

Working at Valence means you'll work directly with Fortune 500 technology leaders, building expertise through the most complex enterprise deployments while gaining insight into diverse organizational approaches to AI transformation. These aren't just any enterprise clients - they're the companies defining what AI-first business transformation looks like across every major industry.

• Own the end-to-end customization strategy and implementation process for Fortune 500 enterprise clients across multiple industries
• Enable enterprise-scale AI adoption through sophisticated implementations affecting thousands of employees per deployment
• Design and implement scalable solutions for client-specific customizations across prompts, variables, landing pages, and specialized coaching flows using frontier AI technologies
• Rapidly develop specialized expertise in generative AI, large language models, and enterprise ML operations through hands-on implementation
• Partner with Engineering and Customer Success to develop systematic approaches that balance client needs with platform scalability while building cutting-edge AI implementation skills
• Lead technical discovery and implementation meetings with Fortune 500 clients, pushing back when needed and guiding them toward optimal solutions
• Work with C-level executives and technology leaders across diverse industries, building professional networks while understanding enterprise AI governance frameworks
• Develop and maintain the playbook for new client launches, including standardized processes for gathering requirements, implementing customizations, and testing
• Work cross-functionally to ensure customizations drive both buyer satisfaction and user engagement
• Identify patterns across client needs to inform product development, directly influencing how enterprise AI coaching capabilities evolve

• 4+ years of experience in consulting and/or similar client-facing technical roles
• Demonstrated knowledge of emerging technologies with passion for AI/ML and its enterprise applications
• Outstanding communication skills, including active listening, and ability to build trust with enterprise stakeholders
• Strong analytical and problem-solving skills with experience translating complex client requirements into scalable technical solutions
• Experience working with APIs, preferably with exposure to LLMs or AI systems
• Track record of developing scalable processes and documentation
• Startup experience preferred with proven comfort navigating ambiguity and high-velocity execution
• Curiosity about diverse industry challenges and ability to understand varied organizational contexts
• Growth mindset focused on continuous skill development in rapidly evolving AI landscape

• Ownership & Rapid Growth
• Outsized missions from day one, with direct responsibility for company-defining projects
• Work alongside the executive team with transparency into strategy and decision-making
• Influence on direction through real-time customer feedback and market insights

• AI-First Operator
• Work directly with cutting-edge AI models and next-generation platforms
• Build expertise in enterprise AI implementation across Fortune 500 companies and multiple industries
• Establish yourself as a recognized leader among peers in shaping how AI transforms work at a global scale

• Compensation
• Competitive salary including base + bonuses
• Comprehensive health coverage (medical, dental, vision) from day one
• Generous PTO, company-wide R&R shutdowns, and paid parental leave
• Retirement plan support for US and global employees

• Equity
• Meaningful ownership in a venture-backed company at a growth inflection point
• Financial upside that comes from scaling fast
• Top-up grants as we scale and you deliver exceptional performance — your compensation grows alongside your impact

• Top-Performing Culture
• A culture built for top talent: intensity to win, growth without limits, and a team that solves hard problems and celebrates big wins together

Location and Work Environment

This role is 3 days a week (Tues - Thursday) minimum in office in Union Square. Candidates must be comfortable working with colleagues in different time zones (UK), and have valid travel documents without work authorization restrictions in the US.

Diversity and Inclusion

We are dedicated to creating a diverse and inclusive environment where everyone feels valued and supported. We encourage applications from candidates of all backgrounds and offer accommodations upon request throughout the hiring process. If you have any questions, please reach out to Allison Langille, Head of People, at [email protected].

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