Lead Medical Assistant

Job Posting Title:

Lead Medical Assistant

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Hiring Department:

Dell Medical School

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Non-Exempt

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Earliest Start Date:

Aug 25, 2025

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Position Duration:

Expected to Continue

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Location:

UT MAIN CAMPUS

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Job Details:

General Notes

The Dell Medical School is seeking a Lead Medical Assistant

Purpose

To serve as the primary point of contract throughout the cycle of care for patients served in assigned Ambulatory Care clinic at UT Health Austin. Acts as the team lead, providing oversight and direction to the medical assistant team of the assigned clinical care unit while also maintaining medical assisting duties. Reporting to the Nurse Supervisor or Nurse Manager, this role collaborates closely with physicians, nurses, and administrative staff. Key responsibilities include supervising medical assistants, providing direct patient care, managing patient flow, and maintaining medical supplies.

Responsibilities

Team Lead Responsibilities

• Provide occasional working supervision to non-licensed medical and/or clerical office support personnel for clerical functions or other non-clinical activities.

• Review training opportunities and provide suggestions for performance improvement with support from the clinic nurse manager or nurse supervisor.

• Assist in training and mentorship of new medical assistants.

Direct Patient Care

• Perform medical assistant duties to include (but not limited to); collecting vital signs, conducting patient assessments during clinic visits, assisting providers during patient exams, scheduling patient appointments, pre-certifying procedures, and answering patient phones messages.

Patient Flow Management

• Review clinic schedule for opportunities to increase efficiency.

• Facilitate patient flow and communicate delays with patients and clinical staff.

• Communicate operational needs to clinic manager or supervisor, as appropriate.

Compliance and Safety

• Ensure adherence to HIPAA, OSHA, CLIA, State and Federal regulations.

• Maintain cleanliness and safety standards in clinical areas.

• Maintain accurate patient records and documentation.

Administrative Duties

• Order and maintain inventory of medical supplies.
• Assist with and help facilitate routine staff meetings.
• Collaborate with other clinics and departments, ensuring seamless care for patients throughout the health system.

Other Job Duties may apply as assigned
 

Marginal or Periodic Functions

• Participate in quality improvement initiatives.

• Conduct patient education sessions on health and wellness.

• Perform routine equipment maintenance and troubleshooting.

• Other related functions as assigned.

Knowledge, Skills, and Abilities

Managing and Measuring Work

• Skilled: Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work.

• Effective Behaviors: • Provides constructive feedback to improve efficiency. • Implements process improvements based on feedback.

Customer Focus

• Skilled: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

• Effective Behaviors: • Proactively addresses patient concerns.

• Tailors services to meet patient needs.

• Builds strong patient relationships

Decision Quality

• Skilled: Makes good decisions based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.

• Effective Behaviors: • Analyzes data to make informed decisions.

• Consults with team members for input.

• Evaluates outcomes to refine decision-making processes.

Interpersonal Savvy

• Skilled: Relates well to all kinds of people—up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

• Effective Behaviors: • Maintains positive relationships with colleagues.

• Handles conflicts with tact and diplomacy.

• Communicates effectively across all levels

Required Qualifications

High school diploma or equivalent. Minimum of 3 years of experience as a Medical Assistant. Relevant education or experience may be substituted as appropriate. Required: Basic Life Support (BLS) certification.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Associate degree in Medical Assisting or related field. Minimum of 5 years of experience in a clinical setting. Experience in a supervisory role. Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA).

Salary Range

$48,000 + depending on qualifications

Working Conditions

• Standard office equipment

• Repetitive use of a keyboard

• May be exposed to such occupational hazards as communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications and disoriented or combative patients, or others.​

Required Materials

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor

• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.  You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.  Documents need to be presented no later than the third day of employment.  Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.