IT Support Specialist

Metro Physical & Aquatic Therapy is a comprehensive multidisciplinary company who offers Physical, Occupational, Speech Therapy, Massage and Acupuncture services. We take great pride in inspiring our team to create an everlasting bond with our patients, our doctors, and our community. But it’s not just what we do, it’s who we are. We are driven by our mission to continually invest in our people and offer the best workplace environment possible.

Metro PT has an immediate full-time IT Support Specialist opening for a growing, dynamic healthcare company. They will work cross-functionally and will be responsible for building and maintaining desktop systems and supporting system software. This will include Windows PCs and laptops, printers, and mobile devices. The ideal candidate will be a positive and supportive member of the IT function, a self-starter, technically innovative, and who loves the challenge of solving problems and building solutions to help the company scale.  

This person has a “get stuff done”, customer service-focused mindset. We are looking for an organized, detail-oriented individual with high energy, someone who thrives in a tight-knit, fast-paced environment. This is a hands-on role with room for growth! This position will be based out of our HQ in Garden City, NY, with 20-30% local travel required. Must have a reliable mode of transportation to travel between locations! 

Essential Functions

Networking 

• Assists in monitoring the Meraki networking environment and providing first-level support for any reported or identified issues. 

• Install Meraki networking equipment in new clinics. 

• Replace Meraki networking equipment during hardware refreshes or as required. 

• Provide first-level support for any connectivity-related issues, including working with various ISPs. 

Support 

• Provides first-level support to end-user technology requests via email, phone, and face-to-face interactions. 

• Complete assigned requests and incidents based on a ticketing system in a timely manner. 

• Provide technical support for workstations, laptops, printers, computer peripherals, and mobile devices, including Windows systems.

• Provide support for enterprise applications and cloud-based services with a heavy emphasis on MS365.

• Provide technical support for meetings, events, and presentations as needed. 

• Ability to solve technical and system issues with little to no supervision. 

Asset Management 

• Follow company IT Asset Management procedures for the purchasing, receiving, deploying, supporting, and decommissioning of company technology assets. 

• Configure and deploy IT assets to new users. 

Travel 

• Travel between local clinics (and non-local as necessary). 

• Associate degree in a related field, or equivalent work experience in lieu of a degree. 

• Min. 2 years of desktop end-user hardware support experience. Bonus points for experience within a healthcare organization!  

• Ability to solve technical and system issues with little to no supervision. 

• A team player who brings positive energy and experience to a collaborative team environment. 

• Knowledge and experience with Windows 11 and mobile platforms.

• Strong working knowledge of the MS365 platform is a must. 

• Ability to organize multiple tasks and priorities for project time management with little supervision. 

• Strong written and verbal communication skills at all levels (i.e., Executives and High-Touch Specialty Departments) 

• Ability to quickly diagnose and resolve customer computer-related issues. 

• Self-motivated individual with a desire to enhance their knowledge and continually develop their skillset. 

• Understanding of current technologies and best practices in the information technology industry. 

• Solution driven! 

• Project Management experience is a huge plus. 

• CompTIA A+ is a plus. 

• Must possess a valid and clean NY driver’s license, and reliable transportation to travel between Metro locations as needed.