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Technical Support Engineer (Eastern or Pacific Time) image - Rise Careers
Job details

Technical Support Engineer (Eastern or Pacific Time)

Zscaler is a public cloud security company operating the world’s largest security cloud and delivering AI-powered Zero Trust solutions. Red Canary (a Zscaler company) provides managed detection and response; the Technical Support Engineer will act as a frontline customer advocate, troubleshooting complex technical issues, collaborating with product and engineering teams, and helping maintain hosted infrastructure while providing exceptional customer communication.

Skills

  • 4+ years in technical-facing roles troubleshooting diverse technologies
  • Strong troubleshooting across Windows, macOS, and Linux environments
  • Networking knowledge (TCP/IP, DNS, SSL) and packet analysis (Wireshark)
  • Familiarity with third-party security agents and EDR tooling
  • Excellent written and verbal communication and customer relationship skills
  • Ability to prioritize, escalate appropriately, and work independently

Responsibilities

  • Triage, categorize, and resolve customer inquiries using established processes
  • Communicate clearly and professionally with customers in written and verbal form
  • Create, update, and share troubleshooting documentation and solutions
  • Collaborate with Product Management and Engineering to reproduce and resolve defects
  • Participate in on-call pager rotation and respond to operational incidents
  • Own maintenance, upgrades, and performance of hosted server fleet to minimize incidents

Education

  • No specific degree required; equivalent technical experience or training accepted
  • Bachelor's degree in a technical field preferred but not mandatory

Benefits

  • Various health plans
  • Paid time off for vacation and sick time
  • Parental leave options
  • Retirement savings options
  • Education reimbursement
  • In-office perks and flexible future-of-work options
To read the complete job description, please click on the ‘Apply’ button
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Average salary estimate

$106250 / YEARLY (est.)
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$87500K
$125000K

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SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$87,500/yr - $125,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
October 17, 2025
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