About Amigo

We build AI that puts people first. Instead of just making organizations more efficient, we ensure AI systems actually help humans thrive.

We focus on healthcare because getting things right matters most in this field. Our technology provides organizations with confidence that their AI is functioning correctly before deployment. We use advanced testing and verification to make sure these systems are reliable enough for critical decisions.

We operate globally and follow strict regulations. We've raised $6.5M from investors, including General Catalyst and GSV Ventures. Our team comes from diverse backgrounds—tech, psychology, economics, healthcare, and policy—all working together to create AI that organizations can trust and that genuinely benefits people.

About this role

As a Staff Software Engineer (Product) at Amigo, you'll own the systems our customers depend on daily - live call systems handling critical conversations, embedded applications running in mission-critical workflows, and integrations that can't fail. You'll architect for production reality: unreliable networks, zero downtime tolerance, sub-second response requirements. System failures directly impact people's lives and business operations, so this role demands the highest level of reliability engineering.

What you'll do

• Architect and build bulletproof real-time communication systems that work reliably across poor network conditions

• Design graceful degradation patterns so our systems provide value even when customer networks or infrastructure fail

• Build customer system integrations that handle the chaos of legacy systems, API rate limits, and unexpected downtime

• Implement comprehensive error handling, retry logic, and fallback mechanisms for mission-critical workflows

• Design embedded applications that integrate seamlessly into customer environments we don't control

• Build monitoring and alerting that catches production issues before customers notice them

• Create deployment strategies that enable zero-downtime updates across diverse customer environments

• Design performance optimization strategies for real-time systems under load and network stress

• Lead incident response and build systems that learn from failures to prevent future issues

• Make architectural decisions balancing feature velocity with production reliability and customer trust

What we're looking for

• 7+ years building mission-critical systems where downtime directly impacts business operations or user safety

• Battle-tested experience with real-time communication systems, network resilience, and fault-tolerant architectures

• Proven track record leading technical decisions for systems serving millions of users under unpredictable conditions

• Deep experience integrating with legacy enterprise systems and handling the complexity of customer environments

• History of building systems that gracefully handle network failures, API limitations, and third-party service outages

• Experience with incident response, post-mortem analysis, and building systems that learn from failures

• Strong background in performance optimization for real-time systems under variable network and load conditions

• Leadership experience mentoring engineers through complex production challenges and architectural trade-offs

• Understanding of regulatory compliance requirements and how they impact system architecture decisions

• Strong judgment for balancing technical debt, feature velocity, and production reliability under business pressure

Nice to have

• Experience building production systems for regulated industries where compliance failures have serious consequences

• Understanding of how system performance and reliability impact user experience

• Experience with chaos engineering, disaster recovery testing, and systematic reliability practices

• History of working closely with customer success teams to understand how technical decisions impact business outcomes

Benefits

Health & Wellness

• Comprehensive health, dental, and vision insurance

• Mental health support and wellness coaching

• Flexible wellness stipend for fitness, therapy, or personal growth

• Daily catered lunch and dinner

Growth & Development

• Annual learning budget for courses, books, or conferences

• Conference attendance budget for professional development

• Development setup of your choice

• Academic collaboration opportunities