Fast Facts

Helios Ed is looking for an experienced Implementation and Support Engineer to enhance user experiences and support their expanding SaaS solutions for schools. This role involves data management, system configurations, user training, and issue resolution in a rewarding educational environment.

Responsibilities: Import and export data, implement and configure software for customers, train users, write SQL queries for reporting, troubleshoot technical issues, and support application integrations.

Skills: Advanced SQL Server, data transformations, strong communication, user satisfaction, knowledge of programming languages (C#, Java, JavaScript)

Qualifications: Bachelor’s degree in computer science or related field; 5+ years of experience in SQL and data integrations/ETL is mandatory.

Location: San Ramon, California, USA

Compensation: Not provided by employer. Typical compensation ranges for this position are between $85,000 - $120,000.

Are you a self-starter passionate about your users and technology hungry for growth and success? Then read on…

Schools spend $1.3 billion every year on administration software alone and $12 billion on overall operations. This is a large market that has a lot of need and is ripe for disruption.

Helios Ed is delivering SaaS business and HR solutions to school districts and charters. Districts and schools across California and the nation are saving 73% time and cost by streamlining their processes and reducing overhead. It helps districts go paperless and enables administrators to get the right insights from their data. Helios is headquartered in San Ramon, California.

Summary

Helios Ed is seeking an experienced engineer to support our expanding base of users. If you are passionate about data as well as databases and making users happy gives you joy, you would be a great fit.

Helios offers an attractive package and provides challenging and fulfilling work in the education space. You can help make our schools better and ultimately make on impact on the children. Best of all, you get to grow with an innovative company that can even take you to the career growth are you looking for.

What You will be doing:

• Import and export complex data and do data transformations using SQL Server
• Work with customers to implement the product including understanding their requirements and configuring the application accordingly
• Train and guide internal and external users on the system
• Write intermediate to advanced SQL queries and views for creating reports, extracting data or importing data into SQL Server
• Build and support integrations with Helios to other systems using data files, APIs and other mechanisms
• Support Helios applications and users
• Handle the support desk, responding to calls and emails
• Troubleshoot and resolve technical issues reported by users, escalate to development team if needed
• Test applications, identify issues, and report to development team

What You need to have:

• Advanced knowledge and experience in writing SQL Server queries, stored procedures, functions, and views
• Demonstrated ability to import and export data, and do data transformations in SQL Server
• Strong verbal and written communication skills
• Knack for working with users and making them happy and satisfied with the product
• Knowledge of C#, Java, JavaScript, or other object oriented programming languages
• Perform other duties as assigned

Education and Experience:

• Bachelor’s degree in computer science, engineering, technology, or a related field required
• 5+ years’ experience in writing advanced SQL queries and data integrations/ETL with SQL - this is an absolute requirement. Since this is an advanced level position we are unable to train on SQL or programming.
• Experience with creating reports using RDLC, Crystal Reports, or other reporting tools preferred

Why you will want to work for us:

• Attractive package including salary and bonus
• Great benefits including health, dental, vision, and paid time off
• On the job training and onboarding
• Grow with an innovative company in a rewarding role working with our schools
• Employee friendly startup culture with the capability to be heard and make a difference
• Work closely with company leadership

Helios Ed is committed to the policy that all persons have equal access to its programs, facilities and employment without regard to race, color, ancestry, national origin, age, gender, sexual orientation, gender identity, age, religion, creed, disability, medical condition, genetic information, marital or veteran’s status.