EHR Clinical Analyst II

Agency

Dept of Health and Human Services

Division

SEC OFFICE - INFO TECH

Job Classification Title

Applications Systems Specialist II (NS)

Position Number

60045881

Grade

DT11

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The EHR Clinical Analyst II is a technical position within the Information Technology Division (ITD) of the NC Department of Health and Human Services (DHHS), focused on implementing, configuring, and optimizing Epic electronic health record (EHR) systems. This role supports the clinical application needs of the Division of State Operated Healthcare Facilities (DSOHF), which spans 13 facilities and multiple disciplines, including Clinical Documentation, Nursing, Long-Term Care, Therapies, and Behavioral Health. The position ensures that Epic functionality is configured to meet both clinical requirements and regulatory standards.

This role supports DSOHF operations by serving as a liaison between IT and clinical end users, coordinating build and support efforts, and ensuring compliance with applicable standards. By aligning Epic with real-world clinical workflows and participating in governance and quality improvement efforts, the position contributes to streamlined care delivery and the broader success of health information initiatives.

Key Duties Include:
- Configure, test, and maintain Epic clinical modules (ClinDoc, Nursing, LTC, Therapy, BH) based on certified knowledge and facility-specific workflows

- Troubleshoot Epic-related issues; analyze root causes and manage resolutions in collaboration with Epic Technical Services and vendor partners

- Lead Tier I analysts in assigned workstreams or smaller projects as needed

- Maintain documentation of system build, configuration decisions, workflows, and testing outcomes per governance protocols

- Serve as Tier II support for Epic-related incidents and service requests; ensure issues are triaged and resolved per service level agreements (SLAs)

- Develop and deliver training materials for Epic system updates; facilitate workflow review and optimization sessions with clinicians

- Participate in Epic governance, readiness, and optimization workgroups to align functionality with clinical and strategic goals

- Ensure Epic configuration complies with HIPAA, CMS, Joint Commission, and other policy standards

- Support audit, compliance, and reporting needs by collaborating with reporting teams (Cogito, Clarity, Caboodle)

- Monitor system performance; implement technical improvements based on current Epic release notes and best practices

Knowledge Skills and Abilities/Management Preferences

The Posting Will Close At 11:59 P.M. The Night Before The End Date

This Role Is Eligible To Be Hybrid And Requires Onsite Reporting

About the NC DHHS Information Technology Division

In collaboration with our partners, the North Carolina Department of Health and Human Services (DHHS) protects the health and safety of all North Carolinians and provides essential health and human services. The IT division (ITD) is one of the divisions that reports to the Operational Excellence portfolio. The ITD division comprises six sections: Implementation and Operations, Strategy and Workforce, Enterprise Technology, Vendor and Finance, Data and Analytics, and Cyber and Privacy. Team ITD offers the following services, but not limited to, implementations, operations, project/portfolio management, infrastructure, consulting, business division liaison, digital transformation, IT strategy, enterprise technology, IT contract and vendor management, and data office services.

Compensation and Benefits

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for benefits: https://oshr.nc.gov/state-employee-resources/benefits

For more information about DHHS: https://www.ncdhhs.gov/

Supplemental Contact Information

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders.  We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.  For more information about DHHS: https://www.ncdhhs.gov/.

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals.  Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved.  We invite all potential applicants to apply for positions for which they may be qualified.

              

Application Process
Be sure to complete the application in its entirety.   Resumes will not be accepted in lieu of completing this application.

• Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.

• Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers.

• If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 11:59 PM on the closing date.

• Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.

• Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account.  Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.

• Degrees must be received from appropriately accredited institutions.  Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.

• For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members.

Degree/College Credit Verification

Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations, and cover letters may be uploaded with your application.

Veterans’ and National Guard Preference

• Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.

• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing. 

• Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation.  If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

CONTACT INFORMATION: 

If there are any questions about this posting, please contact Talent Acquisition at talentacquisition@dhhs.nc.gov. Resumes will not be accepted in lieu of completing this application.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor's degree in computer science or an IT-related field, or related technical degree from an appropriately accredited institution, and six years of progressive experience in business application, business intelligence, or enterprise application consulting or development

OR

Associate degree in computer science or an IT-related field, or related technical degree from an appropriately accredited institution, and seven years of progressive experience in business application consulting or development

OR

High School or General Education Development (GED) diploma and ten years of experience in business application, business intelligence, or enterprise application consulting or development

OR

An equivalent combination of education and experience

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Yvette Jones

Recruiter Email:

[email protected]