Sr Staff IT Systems Engineer - job 1 of 2

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Your Career

As our IT Systems Engineer, you will be a critical part of our Information Technology team. This is more than just a support role; you are the backbone of our corporate systems. You will have ownership over key platforms that our entire organization relies on daily. You'll be challenged to not only maintain but also to enhance our systems, automate processes, and strengthen our security posture. This role provides a unique opportunity to work cross-functionally, particularly with our Information Security team, placing you at the center of critical IT operations and strategy.

Your Impact

• Master of Google Workspace: You will have administrative management of our Google Workspace environment, managing everything from user lifecycle and group policies to application settings for Gmail, Drive, Calendar, and Gemini.

• Guardian of Email Integrity: You will manage and secure all company email channels. This includes administering our primary Google Workspace email, our security gateway, and our transactional email service. Your expertise will ensure our communications are secure, reliable, and protected from threats.

• Frontline Problem-Solver: You will be a key responder to IT issues, managing and resolving tickets through ServiceNow. You will be responsible for providing timely and effective solutions to your colleagues, ensuring minimal disruption to their work.

• Security Collaborator: You will act as a crucial liaison to the Information Security team. This involves proactively implementing security configurations, responding to InfoSec requests, and integrating security best practices into all our systems.

• Champion the strategic use of AI to enhance outcome: identify opportunities to introduce AI and self-service solutions that enhance infrastructure efficiency and empower users. prioritizing activities where these technologies can drive efficiencies and cost savings. Seek advanced solutions in this space and implement predictive analytics.

Your Experience 

• BS/MS degree in Computer Science, Engineering, or a related subject, or equivalent experience.

• Proven experience in a Systems Engineer or similar role, with a strong background in IT infrastructure and support.

• Google Workspace Expertise: Deep, hands-on experience administering Google Workspace (formerly G Suite) at an enterprise level.

• Managed or led and executed the full lifecycle of Microsoft 365 to Google Workspace migrations, including data transfer, user provisioning, and post-migration support

• Email Systems Proficiency: Solid experience with email security gateways (Proofpoint is a strong plus) and familiarity with mail routing, SPF, DKIM, and DMARC. Experience with transactional email platforms like SendGrid is highly desirable.

• ITSM Knowledge: Demonstrable experience using ITSM tools, with a strong preference for ServiceNow.

• Security Mindset: A fundamental understanding of information security principles and experience working collaboratively with security teams.

• Scripting & Automation: Solid scripting skills (e.g., Javascript, Python, GAM) to automate tasks and improve efficiency.

• Communication & Collaboration: Excellent communication skills, with the ability to articulate technical issues to both technical and non-technical audiences and to work effectively across teams.

• Personal Attributes: Highly self-motivated, AI evangelist, possessing an energetic disposition and a positive attitude, geared towards data-driven decisions and focusing on high-impact outcomes.

• Change/Incident Management - This position plays a key role in maintaining our service level agreements. The successful applicant will have a track record of applying formal change management procedures to minimize risk and disruption. They will also lead incident response efforts, coordinating with cross-functional teams to quickly diagnose and resolve service outages and major incidents

• Autonomous - The successful candidate will be a true owner, capable of single-handedly driving initiatives forward. This includes defining requirements, building out the project plan, and independently managing all necessary resources and tasks to deliver a successful outcome. Your success will be measured by your ability to deliver results with minimal direction

• Innovation Readiness Continuously embrace emerging technologies, including AI-powered tools, to enhance service delivery, drive automation, and stay adaptive in a fast-evolving IT landscape

The Team

Being in End User Engineering at Palo Alto Networks means that you will be in the midst of the changes impacting our cybersecurity industry, helping our internal teams, customers, and partners address the ever-changing threats we all face daily. Making, doing, building, and rebuilding, leading initiatives that have never been done before. We solve real problems with new ideas, striving tirelessly for simplicity.

We are disruptors; we challenge entrenched beliefs and look to the future of what’s possible. We like our work to answer big questions and drive the business ahead. How do we enable more productivity and strengthen our ability to scale? How do we fuel our culture of learning, experimentation, trust, and continuous improvement? And how do we show up and collaborate with one another every day in ways that invite us to do our best work?

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $131000 - $213500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.