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Crisis Intervention Specialist, Emergency Mental Health, 32 Hour Nights

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Non-Exempt

Schedule Details:

Holidays - Every Other Holiday, Sunday through Saturday

Scheduled Hours:

10-hour shifts with staggered hours

Shift:

3 - Night Shift, 10 Hours (United States of America)

Hours:

32

Cost Center:

10020 - 0602 Emergency Mental Health

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Provides crisis evaluations for patients in the Psychiatric Service both on and off site, for young children, adults and geriatric patients. Utilizes the language of the current DSM V to establish comprehensive diagnostic evaluations and subsequent planning and treatment. Coordinates and facilitates system treatment meetings, on and off site, to develop comprehensive treatment plans. Works with patients and their families, including treatment planning implementation, group and individual therapy, and coordinates community services and discharge planning. Works with insurance companies to fulfill all requirements for appropriate referrals to inpatient units, outpatient care and diversion programs, while strongly advocating for the patient. Participates in the orientation and/or training of new staff, students and others.

$$$5,000 Sign-On Bonus! A talent acquisition caregiver will provide more details about the sign-on bonus during the interview process

Position Summary:

Provides crisis evaluations for patients in the Psychiatric Service both on and off site, for young children, adults and geriatric patients. Utilizes the language of the current DSM V to establish comprehensive diagnostic evaluations and subsequent planning and treatment. Coordinates and facilitates system treatment meetings, on and off site, to develop comprehensive treatment plans. Works with patients and their families, including treatment planning implementation, group and individual therapy, and coordinates community services and discharge planning. Works with insurance companies to fulfill all requirements for appropriate referrals to inpatient units, outpatient care and diversion programs, while strongly advocating for the patient. Participates in the orientation and/or training of new staff, students and others.

Major Responsibilities:

  • Provides psychosocial history and mental status assessment of patients in psychiatric crisis at the University campus and mobiles to off-site locations.

  • Assigns the appropriate clinical level of care to each patient including inpatient, outpatient, diversion programs, providing information and referrals to specialized intervention programs, including substance abuse detoxification and rehabilitation. Understands clinical levels of treatment.

  • Develops and maintains a safe therapeutic environment. Actively participates in psychiatric emergencies, including restraint of out-of-control patients, while maintaining safety in the milieu.

  • Triages calls of patients with psychiatric emergencies, including suicide ideation and/or attempts, and determines which intervention is needed. Identifies clinical resources and makes referrals when necessary. Serves as a referral source for patient, family members and agency staff.

  • Functions in a Case Management role, facilitating and coordinating referral and access to psychiatric treatment, delivery of social services, including financial assistance, health insurance, community-based care and medical contracts/collaboration.

Position Qualifications:

License/Certification/Education:

Required:

  • Master’s Degree in Human Services or equivalent.

  • Must be license eligible upon hire (LICSW, LISW, or LMHC). If not licensed upon hire, employee must obtain LICSW or LICW license within 18 months of hire or will be subject to termination. If not licensed upon hire, employee must obtain LMHC license within 24 months of hire or will be subject to termination.

Preferred:

  • LCSW, LICSW, or LMHC licensure

Experience/Skills:

Required:

  • One to three years of experience in Psychiatry/Mental Health.

  • Demonstrated ability in psychosocial assessment, knowledge of community resources, crisis intervention skills, ability in discharge planning, and ability to work with a multidisciplinary team.

  • Excellent written and communications skills.

  • Basic computer skills.

Hours/Schedule Requirements:

  • 8-hour shifts with staggered hours

  • Schedule requires working 2 weekend shifts per month as well as every other holiday 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

Average salary estimate

$73500 / YEARLY (est.)
min
max
$62000K
$85000K

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Part-time, onsite
DATE POSTED
September 5, 2025
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