Bilingual Customer Service Representative - Spanish - English

Overview Our business is making customers happy! We’re bringing humanity to business. We're the people and advanced technology behind many of the world's most iconic brands. Ready to brighten people’s days? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. You’re instrumental in impacting the client, customer, and employee experience. And our customer experience team is a big reason we’re an award-winning culture and company! Back to navigation (Overview) Being part of the TTEC family has its benefits

• Free career development courses
• Health & wellness programs
• Paid time off & work-life balance
• Community give back events
• Referral & recognition programs We’re working hard to earn your smile every day. Whether you work from home or at one of our amazing sites, we have benefits and programs to support you and your family. Back to navigation (Benefits) Job Details Bilingual Customer Service Representative – Spanish-English Our potential is realized here with TTEC's award-winning work experience. As  a Bilingual Spanish-English Customer Service Representative working at the Malta, NY site , you'll be part of a team that brings humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and corporate culture are incredible, and our Great Place to Work® certification in the United States speaks volumes! What you will be doing Are you passionate about helping others and giving them peace of mind? You'll have the opportunity to handle escalated or complex customer calls. Whether it's getting customers answers quickly, inquiring about products in detail, or solving their problems with a smile, you'll make the difference between an average customer experience and an exceptional one. During a typical day, you
• Be the face and smile of operations
• You will respond to incoming customer communications
• You will conduct research and provide answers to customers to resolve their issues. What you bring to the position
• 6 months or more of customer service experience
• High school diploma or equivalent
• Recognize, apply, and explain knowledge of your product or service
• Strong written and verbal communication skills in Spanish and English
• Computer experience What you can expect
• Support for your career and professional development
• An inclusive culture and a community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about paid vacation time and health and wellness benefits
• Base pay starting at $19.92 per hour plus performance bonus opportunities, the benefits you'd expect, and maybe a few that will pleasantly surprise you (like tuition reimbursement) Visit https://www.ttecjobs.com/en/us-employee-benefits for more information. A little more about your position We'll train you to become a subject matter expert in your field so you can provide exceptional service, whether through voice, chat, or email interactions. We trust you already have the necessary ingredient that can't be taught: a caring and supportive nature that shines through while helping customers. You'll also have the opportunity to make fantastic new friends within the TTEC community and grow your career in a dynamic, family-oriented environment. You will report to the Team Leader. You will contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies create engaged, delighted, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's iconic, disruptive, and leading brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer, where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, not only by providing incredible service and technology, but also by delivering humanity. We ensure all our employees feel valued, like they belong, and comfortable being their authentic selves at work. As a global company, we know that diversity is our strength because it allows us to see things from different points of view and allows you to add value in your unique way.