Helpdesk Specialist I – West Coast (Onsite/Hybrid)

True Environmental and its partner firms, have united their strengths to establish the nation's premier environmental and engineering services consulting firm. This powerhouse organization offers an extensive range of services aimed at revolutionizing the built environment and preserving the natural one. Its diverse expertise encompasses environmental remediation, urban planning, engineering iconic coastal and marine structures, developing sustainable energy sources, and pioneering resource extraction methods. With a workforce of over 700 dedicated professionals, including environmental experts, engineers, technicians, scientists, planners, surveyors, and construction management professionals, this dynamic organization operates in more than 20 offices across the U.S and Canada. Explore further at True-Environmental.com to discover the full scope of our capabilities. 

We are a national engineering and environmental consulting firm seeking a proactive and customer-focused Helpdesk Specialist I to provide first-line technical support to our diverse, nationwide team, with a strong presence in our West Coast offices. This entrylevel role is ideal for an individual eager to grow within IT, offering hands-on experience and professional development opportunities in a supportive environment. The Helpdesk Specialist I will manage incoming support requests, troubleshoot technical issues, and ensure a seamless, productive experience for all employees across our various locations. Support will be provided both in person, and remotely through phone, email, and VPN.

• End-User Support & Troubleshooting: Provide friendly, responsive first-line support for employees across all company locations, including in-person support for West Coast Offices.
• Diagnose and resolve hardware, software, and network issues; escalate complex problems to Helpdesk II or senior IT resources when needed.

• System Setup & Deployment: Configure and deploy new workstations (Windows and macOS), install operating systems and applications, and set up peripherals in alignment with company standards.

• Remote & Field Support: Support remote workers, field staff, and traveling employees using VPN and remote access tools to ensure seamless connectivity and productivity.
• Documentation & Knowledge Base: Maintain accurate records of issues, resolutions, and procedures in the IT ticketing system; contribute to the knowledge base to standardize and improve support practices.

• Asset & Inventory Management: Track and manage IT hardware, software, and licenses, keeping equipment logs and inventory records up to date.
• User Account & Access Management: Assist with onboarding, oEboarding, password resets, and permissions within Microsoft 365 and Active Directory, following company security protocols.

• Customer Service & Communication: Communicate clearly, professionally, and efficiently with employees at all levels, fostering a positive support experience and maintaining high satisfaction.

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent hands-on experience
• CompTIA A+ or Network+ certification preferred, with willingness to pursue further certifications encouraged
• Proficiency with Windows-based systems and familiarity with macOS.
• Strong understanding of network fundamentals (TCP/IP, LAN/WAN) and experience troubleshooting network-related issues.

• Experience with Active Directory, Microsoft 365, and standard office software applications.

• Knowledge of remote support tools, including VPN, Teams, and Zoom.
• Basic understanding of virtualization technologies (e.g., VMware, Hyper-V) and endpoint protection.

• Knowledge of inventory tracking and IT asset management best practices.

• Must be located within, or willing to relocate near, one of our West Coast office regions (Southern California, Ventura, San Luis Obispo, Phoenix, or Imperial Valley)

• Provide in-person support at local offices as needed, with flexibility to support all company locations remotely

• Occasional travel to other regional offices may be required
• Flexibility to work evenings or weekends when necessary, and to serve as “critical personnel” during emergencies or high-priority incidents

• Strong troubleshooting and problem-solving skills with attention to detail.
• Excellent written and verbal communication skills, able to deliver exceptional customer service.
• Ability to manage time effectively, prioritize multiple tasks, and perform well under pressure in a fast-paced environment
• Team-oriented, with a willingness to learn and support colleagues as needed.
• Growth-oriented, eager to stay current with emerging technologies and progress to higher IT support levels

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.