Dealer Training Manager

Overview

Who we are

Who we are – TFS

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time. 

Who we’re looking for 

The core function of this role is to serve as a Product and Solution Subject Matter Expert (SME) and training resource for a broad range of Toyota, Lexus, and Private Label dealerships, affiliates, and dealer associates.

This individual will be responsible for delivering expert-level product knowledge and training support, with a strong emphasis on enhancing customer-facing engagement strategies across the dealer network.

This role will be reporting to the Regional Training Manager and can work and reside anywhere in Massachusetts, New Hampshire, Connecticut, New York, New Jersey, Pennsylvania, Rhode Island, and Baltimore, Maryland with access to a major airport.

This person in this role will support the sales portfolio areas within the Region requiring an understanding of the specific criteria and metrics relevant to the portfolio and individual dealers.

What you’ll be doing

• Deliver coaching and training content to elevate dealer performance to a heightened level, thereby increasing TFS product and contract output.

• Communicate with impact to all audiences, including one on one training, small groups, or the facilitation of large classroom environments.

• Collaborate with teammates to share best practices with the goal of delivering the content at a consistently elite level as a department.

• Partner with Headquarter Sales training and development team to sharpen training skills, ensure training consistency, and further tailor training materials based on field and local dealer input for field use.

• Continuously expand knowledge of product line, market demand, industry changes and dealer challenges to create impactful training.

• 75 % percent of travel is required.

What you bring

• Minimum 5 years of experience in a captive finance, retail automotive, and wholesale environment, and/or insurance environment in sales/finance

• B.A./B.S. degree or equivalent related experience

• Understanding of captive automotive finance business, automotive buying behaviors, and dealership financial services products, services, operations with focus on sales, finance, and insurance

• Ability to communicate value of products and services through dealer-facing training and cater to different audience

• Public speaking/presentation skills via mobile, in-person, and virtual training delivery methods

• Ability to confidently share knowledge and lead instructional sessions or training for peers and team members.

• Demonstrated leadership and consultative selling skills

• Automotive dealerships contact experience

• Strong organizational and stakeholder management skills

• Work collaboratively with other team members

• Strong verbal, written, and analytical skills

• Working knowledge of Microsoft Office Applications (Word, PowerPoint, Excel, etc.)

• A degree in finance

• Ability to build relationships with a broad audience both internal and external to Toyota, Lexus and private labels

What we’ll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include: 

• A work environment built on teamwork, flexibility and respect

• Professional growth and development programs to help advance your career, as well as tuition reimbursement

• Team Member Vehicle Purchase Discount

• Toyota Team Member Lease Vehicle Program (if applicable)

• Comprehensive health care and wellness plans for your entire family

• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute

• Paid holidays and paid time off

• Referral services related to prenatal services, adoption, childcare, schools and more

• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)

• Relocation assistance (if applicable)

The annual base salary range for this position is $103,700.00 - $193,700.00.Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan.

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com.