Customer Resource Specialist
Overview
We are looking for a skilled and motivated Customer Resources Specialist to join our team in Troutville, VA. This position provides prompt response to customer needs for products and services provided by Roanoke Cement and Separation Technologies.
Responsibilities
- Ability to analyze and select most cost-effective carrier based on rate
- Scheduling deliveries with carriers according to predetermined delivery times provided by the customer
- Positive and upbeat in all communications with customers and other departments
- Relentlessly pursue a solution to every issue that a customer brings and ensure that issues are resolved promptly and thoroughly
- Demonstrate deep desire to exceed expectations of internal and external customers; not satisfied with just meeting expectations
- Enter orders into JWS/SAP systems accurately and efficiently
- Monitor order status to ensure timeliness of delivery. Notify customers of delayed or diverted loads
- Work with above mentioned systems to document schedules, diversions and cancellations
- Develop solutions to meet conflicting customer requirements
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
Qualifications
- College degree preferred
- Prior dispatch or logistics experience preferred
- Customer service experience in similar role preferred
- A proven track record of superior customer service abilities and decision making
- Excellent interpersonal skills with the ability to communicate effectively with customers and staff at all levels of the organization
- Experience with JWS and SAP software highly preferred
- Excellent verbal and written communication skills to collaborate with others
- Ability to work independently, but also in collaboration with team members
- Ability to multitask with different, and sometimes conflicting events happening at the same time
- Ability to work under stress, while remaining calm and facilitating the de-escalating high frustration situations
- Ability to relay information quickly and accurately both verbal and written in a fast-paced environment
- Possess a strong work ethic. Strong team concept skills required
- Strong interpersonal and communication (written and verbal) skills
- Self-starter with the ability to handle high volume workload
- Proven ability to work efficiently under tight deadlines while researching and resolving ambiguous information effectively
- Working knowledge of Microsoft Office; inclusive of Outlook, Word and Excel
- Willingness to work a flexible schedule and overtime when needed. Position requires monthly on-call rotation
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Provide advanced troubleshooting and mentor junior team members while collaborating with cross-functional teams to improve product workflows and customer experience in a remote-first environment.
Customer Service Officer at Chats Cloud Cover in Culver City responsible for handling inbound/outbound communications and ensuring timely, accurate support to enhance client satisfaction.
Kessler Rehabilitation Center in West Orange is hiring a Patient Service Specialist to manage front-desk operations, patient scheduling, and authorization tracking while delivering exceptional customer service.
Provide welcoming, efficient front-desk patient service and administrative support at a busy outpatient physical therapy center in Baltimore.
Lead the MyClubHub client support function at BGCA to maximize adoption, deliver exceptional training and support, and manage a team ensuring Clubs get full value from the system.
Serve as the primary in-person contact at Indian Creek Library, delivering professional customer service, managing patron accounts, and supporting library programs and citywide service requests.
Serve as the hotel's primary phone operator and guest liaison at Fairmont San Francisco, delivering courteous, efficient support for internal teams and guests while managing messages and the Royal Service system.
Ent Credit Union is hiring customer-focused Member Service Representatives (and Senior Representatives) in Highlands Ranch to provide accurate branch transactions, build member relationships, and drive product sales while adhering to regulatory requirements.
HP seeks a New Jersey-based Field Service Engineer to perform installations, diagnostics, and onsite repairs for HP printers while delivering strong customer support across the region.
Fiserv seeks a Director, Customer Service to drive client experience strategy, optimize call center operations, and lead process and technology improvements for bank and merchant services.
Activate Care is hiring remote Healthcare Customer Service Representatives to complete outbound Health Needs Assessments, document results accurately, and connect members with resources to improve health outcomes.
Experienced NGFW support engineer needed to serve as a primary escalation point for complex post-sales issues, perform in-depth network and security troubleshooting, and produce technical documentation at Palo Alto Networks in Plano, TX.
Helly Hansen at Kontoor Brands is hiring an onsite Customer Service Representative in Sumner, WA to manage wholesale orders, resolve customer inquiries, and deliver best-in-class service.
Titan America supplies cement, ready-mixed concrete and other heavy building materials to the east coast of the United States. Titan America is a part of the Greece-based Titan Cement Group of businesses. Titan America's companies include Essex Ce...
1 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
