Call Center Representative (Sign on bonus)

About Activate Care:

At Activate Care, we’re on a mission to improve health equity and drive improved health outcomes across the country. Our Community Care Record platform, Care Link, enables healthcare and community organizations to coordinate care for populations challenged with health-related social needs (HRSN). Path Assist is our tech-enabled Community Health Worker program for addressing HRSN utilizing an evidence-based, structured intervention. Our goal is simple: address individuals’ unmet HRSNs, increase health confidence, improve self-efficacy, and reduce inappropriate healthcare spend.

Role Overview:

We are seeking friendly and motivated Healthcare Customer Service Representatives to join our team. In this role, you will make outbound calls to CareSource members to complete required Health Needs Assessments (HNA). These assessments are structured conversations that help identify a member’s needs with social determinants of health, food stability,  housing, education, employment and health.

You’ll play a key role in helping over 10,000 members complete these assessments by listening with empathy, asking questions clearly, documenting responses accurately, and connecting members with resources when appropriate.

This is a remote, call center–style role that requires excellent communication, attention to detail, and comfort working with technology in a fast-paced, metrics-driven environment.

Responsibilities:

• Make high-volume outbound calls to CareSource members to complete Health Needs Assessments (HNAs).
• Guide members through structured questions about their health and well-being.
• Listen actively, provide clear explanations, and build trust with members during calls.
• Document all responses accurately and efficiently in designated systems.
• Meet daily and weekly performance goals for call volume and assessment completion.
• Maintain confidentiality and comply with HIPAA and company privacy standards.
• Escalate urgent member concerns to supervisors or clinical teams when needed.
• Collaborate with team members and supervisors to improve call quality and completion rates.
• Maintain effective communication and a constructive work environment with team members.
• Comply with organizational policies, privacy regulations, and documentation standards.
• Other duties as assigned.
  
  

Qualifications & Skills:

• High school diploma or equivalent required; college coursework is preferred.
• Minimum of 1–2 years of experience in customer service, call center, healthcare support, or related field.
• Strong verbal communication and active listening skills.
• Typing proficiency (40+ WPM preferred) and comfort navigating multiple systems/screens.
• Proficiency in Microsoft Office or Google Suite and experience with CRM, call center, or healthcare systems highly desired
• High-speed internet and a private, distraction-free workspace for remote work.
• Ability to stay positive and motivated in a fast-paced, performance-driven environment.
• Ability to conduct independent assessments and escalate concerns appropriately.
• Strong organizational, communication, and interpersonal skills.
• Comfortable with technology and remote collaboration platforms.
  
  

Nice to Have’s:

• Bilingual in English and an additional language.

Diversity & Inclusion:

At Activate Care, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, military, and veteran status, and any other characteristic protected by applicable law. Activate Care believes that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

The Company will not sponsor applicants for work visas at this time.