Quality System Analyst
Location(s):
Puerto RicoCity/Cities:
CidraTravel Required:
00% - 25%Relocation Provided:
NoJob Posting End Date:
September 5, 2025Shift:
Job Description Summary:
Basic Function:
Owner of Corrective Action and Opportunities and Risks programs. Analyzes complaints, non- conformances and trends. Coordinates and facilitate the effective completion of corrective actions within the scope of the Corrective Action Program. Facilitates the opportunities and risk program for the plant’s continuous improvement. Create and review the external CPS quality metrics reports.
Leads Problem Solving teams and prepares reports to communicate problem solving initiatives.
Essential Functions
Classify complaints to facilitate failure analyses so that root causes are understood and eliminated where possible by using problem solving methodology and risk analysis.
Prepare trend analysis on CAPAs (complaints and non-conformances), understand common issues and communicate solutions to avoid reoccurrence.
Maintain all CAPA related documentation (Minutes, SAP report, Quality Management Reviews, Problem Solving Exercises, etc.). Keep all information from such documents and activities available for all CRI associates in order to improve their processes or performance.
Communicate all program and process owners the trends identified under the CAPA programs, and the risks identified under the Risk and Opportunities Program in order to revise the affected program or the process accordingly.
Collaborate with CRI initiatives toward zero-defects performance (quality and food safety) and zero-damages (safety, environmental, food defense and transportation) by promoting solutions aligned with the continuous improvement initiatives.
Lead Problem Solving Team meetings, team selections, and problem-solving process flow. Assure that problem solving teams submit solutions and or recommendations within a timeframe or as requested.
Coordinate and maintains the implementation of SAP Quality Notification workflow system and conduct annual refreshers to users.
Create and maintain records for CAPA management reviews in a monthly basis for readily accessible for all CRI managers and key personnel.
Alert immediately the quality system manager about the occurrence of any system gap, new risk or threats, new deviation, or any trend that could impact the plant.
Maintain partnership with Corrective Action team members for the revision, monitoring and correction of individual, process deviations, trends and/or risks through meetings and follow-up reports.
Generates, reviews and approves documents related to his functions in the Document Management System.
Requirements:
Education:
Bachelor’s Degree (Science or Engineering).
Certified CAPA Coordinator or Six Sigma Belt (preferred) Certified as PCQI (preferred)
Fluent in English and Spanish
Experience:
Three to five years of experience in quality assurance/systems in food or regulated industry. Experience in problem solving and risk analysis
Skills:
Analytical Chemistry, Communication, Continual Improvement Process, Data Compilation, Environmental Regulatory Compliance, Environmental Science, Food Safety and Sanitation, Green Solutions, Laboratory Analysis, Laboratory Instrumentation, Leadership, Quality Control (QC), Researching, Root Cause Analysis (RCA), Sensory EvaluationOur Purpose and Growth Culture:
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.
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