Wellness Associate - Full Time - job 1 of 3

At TerrAscend, we don’t just grow cannabis — we grow possibility. Whether it's cultivating top-tier flower, supporting patients with trusted therapies, or crafting premium products for adult use, we’re here to elevate lives. As a trailblazer in the cannabis industry, our roots run deep and our sights are set high. If you're ready to shape the future of cannabis with a team that believes in quality, care, and community — let’s grow together.

Ratio Cannabis, part of the TerrAscend Cannabis family is on a mission to become the leader in the cannabis segment for Cultivation, Processing, and Provisioning.  We strive for the highest standards in social responsibility and ethical business practices. The company's world-class cannabis team produces indoor cannabis that is grown in small batches with a focus on premium quality.   

Wellness Associates will act as ambassadors of the company brand in a retail setting. The ideal candidate should be dependable, organized, motivated and passionate about their work. Working knowledge of cannabis products as well as current regulations is essential as this role will be given the task of preparing and dispensing, cannabis-based products under the direct supervision of the Store Manager. This role also requires a holistic understanding of the use and dosing effects of the products.

• Welcome customers by greeting them and offering helpful, friendly, and knowledgeable assistance
• Represent the brand in a positive and compliant manner while providing excellent customer service
• Excellent interpersonal skills are crucial, must maintain a clean and professional appearance
• Work with the Manager and Assistant manager to maintain and organize inventory, validate that all UPC codes and menus reflect the correct product information and pricing
• Stay current on product and cannabis-related information and communicate this to the patients
• Enter customer and order information into the POS system, process payment, and finalize orders
• Responsible for inventory and cash reconciliation procedures
• Maintain compliance with all company policies and procedures as well as local regulations
• Answer questions and provide guidance on cannabis products and local restrictions
• Keep all areas of the store clean and clutter-free throughout the day

• Must be 21 years or older and be able to pass a background check   
• Proven prior professional experience with cannabis products from a regulated retail or medical distribution center required
• 2+ years of administrative customer relations/customer service and retail experience
• Requires excellent customer service and interpersonal skills
• Ability to communicate professionally in person, over the telephone, through email, and other electronic means in order to effectively explain all variations of cannabis products to guests
• Excellent computer skills working within a POS system as well as a cash register and payment processing systems
• Basic math skills with the ability to handle cash transactions
• Must maintain a clean and professional appearance while in our customer-based environment or representing our brand 
• Ability to stand for long periods, bend, reach and move about the store with the ability to lift and carry up to 20lbs 

Full Time; Hourly. Must be available to work nights, weekends, holidays, overtime as needed and rotating shifts (opening and closing). Pay based on experience and successful interview. benefits and great growth opportunities.

Ratio is an Equal Opportunity Employer and is committed to conducting all its activities in a barrier-free and inclusive manner. We thank all candidates for their interest in Ratio however, only successful applicants will be contacted for an interview.  

Perks Rolled Just for You (for Benefits-Eligible Roles)

- Comprehensive Health Coverage – Medical, dental, vision, and prescription plans available for employees and their dependents.

- Mental Health & Wellness Support – Access to the AI-powered Sabender platform, confidential counseling and life coaching through PAS, nutrition coaching, and discounts at Husk Fitness.

- Flexible Paid Time Off (PTO) – Generous PTO to support work–life balance (availability may vary by state—ask your recruiter for details).

- Employee Assistance Program (EAP) – Free, confidential support for mental health, financial planning, legal matters, and more.

- Paid Parental Leave – Dedicated time to rest, recharge, and care for your growing family.

- 401(k) with Company Match – Save for the future with a 4% company match and immediate vesting.

- Pet Insurance – Affordable coverage options to keep your pets healthy.

- Employee Discounts – Exclusive savings at any of TerrAscend’s 39+ dispensary locations.

- Recognition Program – Earn points through peer-to-peer recognition and redeem for Amazon rewards or gift cards.

- Disability & Life Insurance – Company-paid protection for life’s unexpected moments.

*** Background Check Requirement ***

As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Typically, the state investigative process includes a state and federal background check.

EEO Statement

At TerrAscend, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. TerrAscend is committed to assuring equal employment opportunities to all employees and applicants.

TerrAscend is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, to include gay, lesbian, bisexual, transgender and gender identity, or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.

Disclaimer

This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position.

This organization participates in E-Verify.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.

Esta Organización Participa en E-Verify.

Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.. Si E-Verify no puede confirmar que usted está autorizado para trabajar, este empleador está requerido a darle instrucciones por escrito y una oportunidad de contactar al Departamento de Seguridad Nacional (DHS) o a la Administración del Seguro Social (SSA) para que pueda empezar a resolver el problema antes de que el empleador pueda tomar cualquier acción en su contra, incluyendo la terminación de su empleo. Los empleadores sólo pueden utilizar E-Verify una vez que usted haya aceptado una oferta de trabajo y completado el Formulario I-9. Para más información sobre E-Verify, o si usted cree que su empleador ha violado sus responsabilidades de E-Verify, por favor contacte a DHS.

Statement on External Recruiting Agencies

TerrAscend and all affiliates do not accept blind resume submissions from external recruiting agencies. No fee will be paid to agencies who submit candidates without being under contract for an active search with TerrAscend. .