Customer Experience Specialist - job 1 of 2

🌟 Join Our Team as a Customer Experience Specialist I

Are you passionate about helping others and ready to start or grow your career in the mortgage industry? Join a team where your customer service skills make a real difference every day. As a Customer Experience Specialist I, you’ll be the voice that guides consumers through one of life’s most important decisions—their home loan journey. If you're a natural communicator, thrive in a fast-paced environment, and want to build a solid foundation in financial services, we’d love to meet you!

🧭 What You'll Do:

• Be a customer success advocate in our call center environment
• Handle inbound and outbound calls, texts, and emails from customers with mortgage-related inquiries
• Act as the main point of contact for up to 75 loans from origination to closing
• Answer high-volume calls (30/day) with empathy and efficiency
• Perform routine data entry, document validation, and basic research
• Interact with multiple internal departments to help resolve customer issues smoothly
• Follow clear policies and procedures while contributing to a collaborative team culture
• Support business and service goals with a focus on quality and customer satisfaction

🛠️ What We're Looking For:

• At least 1 year of experience in Financial Services; mortgage background is a plus
• A team player with strong attention to detail and the ability to work independently
• Proven customer service experience in a phone-based or call center setting
• Strong critical thinking, problem-solving, and time management skills
• Effective communicator—both written and spoken
• Comfortable with computers and mainstream apps (Microsoft Office, Google Suite, etc.)
• Assessment score above 50

🚀 Why Join Us:

• Make a meaningful impact helping customers navigate life-changing financial decisions
• Join a reputable mortgage company with long-term career opportunities
• Be part of a collaborative, values-driven culture
• Gain valuable experience in a high-growth sector

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Saint Louis,MO.

Application Deadline

This position is anticipated to close on Aug 11, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.