L2 Desktop Support

Siri InfoSolutions, Inc. is a private equity consortium firm providing IT staffing services to Fortune 500 clients across the US. We believe that it’s an exceptional company - a company of people proud of the work they do and the solutions they provide. By understanding what drives our specialty industries, becoming involved in our communities on a professional and personal basis, following a disciplined process of identifying quality candidates, partnering with employers to understand their core business and their employment requirements, and delivering exceptional service, we achieve great results for all concerned. Professional Services: - Contract Staffing - Direct placements - Bench Sales - Application Development - Enterprise Resource Planning - Data Warehousing - Customer Relationship Management Siriinfo provides services to a wide spectrum of customers across verticals such as Banking, Financial Services, Healthcare, Human Resources, Telecom, Insurance, Hospitality, Retail & Distribution and Manufacturing. Serving multinational customers. Siri InfoSolutions reinforces its belief that the quality of our services can only be measured by the skills, performance and dedication of our employees. We will place only the very best candidates for our clients - candidates who are not only willing, but who possess the necessary skills to do the job effectively.

Website

https://www.siriinfo.com/

Title : L2 Desktop Support Specialist

Location : Tampa, FL

Duration : 6+ Months contract 

Job Description:

• Respond and resolve IT related issues over the phone and tickets Installation of operating system and user applications Troubleshoot hardware and software issues Configure, maintain, and troubleshoot printers of all types including laser, thermal, and impact Developing, documenting, and maintaining deskside operations and administration procedures in the Policies and Procedures Manual. 
• Providing additional resources, as needed, during Critical Situations. 
• Effectively managing number of Deskside Services resources to ensure appropriate levels of staffing for each Location. 
• Maintaining and providing Escalation contact list(s) for Deskside Services (including Third Party Suppliers). 
• Maintaining a continuous improvement program that improves Deskside Services delivery and reduces the overall number of Escalated Incidents. 
• Identifying solutions that minimize the need to Escalate to Deskside Services (e.g., additional Authorized End User training, Self-Help support opportunities, self-healing opportunities, automation scripts, RCA). 
• Providing continuous improvement and innovation for better Authorized End User experience, (i.e. automation scripts, knowledge base articles, how-to instructions, etc.). 
• Participating in compliance activities including corporate audit, security risk assessment, and vulnerability remediation. 
• Managing any Service Requests (e.g., desktop, mobile) which require local interaction at the supported Locations. 
• Ability to prioritize tasks and to delegate them when appropriate. 
• Ability to explain technical issues to technical and nontechnical employees and customers. 
• Resolve Incidents and Problems associated with EUC Equipment and EUC Software, and provide break/fix support. 

Essential Skills:

• Need to have 5+ years of experience and knowledge in Troubleshooting software’s, printer, projectors, and issues over remote and over call support to customers. 
• Experience and knowledge in Troubleshooting laptop, desktop and printer hardware issues. 
• Experience in Executive and site support analyse, troubleshoot, and evaluate computer network problems on Wi-Fi devices and network issues. 
• Understanding of End User Remote support, and when necessary, onsite support or dispatch Provider support specialists to provide Authorized Users with operational and technical support to resolve Incidents and meet the Service Levels. 
• Experience in support for installation, troubleshooting and maintenance of software and hardware in the Warehouse centres, Printer, scanners, and other specialized systems High level understanding of the Networking Concepts

All your information will be kept confidential according to EEO guidelines.