Head of User Experience Design and Strategy, AMCB (US)

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

We are looking for an experienced and forward-thinking design executive for the role of Head of Design, TD Bank – US to lead the Human Centered Design Organization in the US at TD Bank, American’s Most Convenient Bank, ensuring every digital experience across our enterprise is intuitive, consistent, secure, inclusive, and future-ready. Reporting into the VP of Human Centered Design, this is an executive role responsible for unifying and elevating design across our internal and customer-facing systems, spanning multiple US business lines, platforms, and user types, from personal banking customers to front-line employees and institutional clients.  This role will partner with and support the US Digital team and the Technology delivery teams.

As a leader at the intersection of human-centered design, enterprise architecture, and digital transformation, you will ensure that design is not only consistent and scalable, but that it plays a critical role in shaping the bank’s long-term strategy, especially as we develop service design more broadly and integrate Artificial Intelligence (AI) into our products, services, and tools.

Key Responsibilities:

Strategic Design Leadership

• Define and champion a vision for AMCB digital experience that brings consistency, quality, and ease to complex financial products and services for both colleagues and customers.
• Partner with leaders in Product, Technology, Risk, and Compliance to embed human-centered design into regulated environments, ensuring design solutions meet rigorous standards for security, accessibility, and auditability.
• Develop a mature Service Design competency at the bank in order to design across the customer journey, for both colleague and customer experiences, for both digital and non-digital aspects of efficient and effective human activity.

Innovation

• Lead design efforts that harness the power of emerging technologies and capabilities to improve digital onboarding, customer support, employee workflows, and financial guidance.
• Develop design principles and frameworks to ensure emerging customer expectations are addressed in a safe way.
• Collaborate with data scientists, engineers, and compliance teams to guide how Innovation is surfaced in UIs, decisions, and service touchpoints.
• Participate in the deployment and effective use of Innovative design and research tools for the HCD team, achieving measurably more efficient and higher quality design solutions over time.

Team Leadership

• Define the overall process for designing rich digital experiences, from integrating business and marketing requirements, expressing brand strategy and standards, accounting for technological capabilities and designing the information architecture, interaction and visual design elements and final asset production.
• Build and nurture a diverse, high-performing team of design leaders and practitioners, both internal and external, fostering a culture of inclusion, curiosity, and craft excellence.
• Partner with HR and Design Operations to define scalable career paths, coaching programs, and succession plans for the design function.
• Be willing to constructively challenge current thinking across the enterprise, pushing boundaries and driving change that will deliver exceptional human-centered experiences.

Cross-Functional and Executive Engagement

• Represent Human Centered Design in senior forums and governance bodies, bringing a clear, data-informed voice for user experience and design integrity.
• Connect design priorities with enterprise business goals, contributing to strategic planning and digital transformation roadmaps, leveraging deep subject matter expertise to develop and deploy a vision and align others to that vision; be known for providing creative thought leadership while also listening and engaging others to provide input in the shaping of that vision.
• Build trusted relationships with senior leaders across Digital Strategy, Product, Technology, Compliance, Risk, and Legal to become a trusted advisor in defining the experience.

Design Operations & Measurement

• Define operational models for how centralized and embedded designers collaborate across lines of business.
• Implement metrics and reporting that track design quality, usability, usefulness, accessibility, and business outcomes.
• Partner with Compliance and Risk teams to document design’s role in regulated delivery processes.

Required Experience

• 15+ years of experience in UX, product design, or service design, including 5+ years in senior or executive design leadership roles.
• A bachelor’s degree or advanced degree (preferred) in a Design related field such as Human-Computer Interaction, Digital Media Studies, Graphic Design, Product Design, Computer Science with an emphasis on experience, Cognitive Science, etc.
• Demonstrated user-centric design experience including information architecture, interaction design, visual design, web/mobile/AI experience design.
• Experience leading design in a large, regulated environment such as banking, insurance, or healthcare.
• Demonstrated success scaling enterprise design systems, practices, and teams across distributed environments.
• Strong grasp of AI-driven product design, service design, and human-AI interaction models.
• Expertise in collaborating across disciplines, including product management, engineering, research, and compliance.
• Track record of mentoring managers and senior individual contributors, and shaping org-wide design strategy.

Preferred Experience

• Experience with complex financial ecosystems (e.g. wealth management, lending, small business, or institutional banking).
• Strong understanding of digital accessibility (WCAG), security best practices, and regulatory UX concerns (e.g. auditability, transparency).
• Knowledge of governance processes related to enterprise design systems and platforms.

What You'll Bring

• A deep belief in the power of design to humanize complex systems, especially in high-stakes, regulated environments.
• A clear vision for how AI can enhance human decision-making, empathy, and financial well-being.
• An ability to lead through ambiguity, connect dots across the organization, and inspire teams to see a shared future.
• A bias for collaboration, accountability, and ethical impact—designing not just for customers, but with them in mind.
• Deep understanding and use of insights, research and analytics to drive objective data-driven decisions.
• Demonstrate skillful communication (written and verbal), negotiation and partnership to balance stakeholder input but remain objective to reach the right outcome; show the ability to stay resilient under pressure.
• Robust organizational skills with the ability to work in a fast-paced environment and manage multiple deadlines and priorities.

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. 

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com.  Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.