Sr. Manager, IT Engineering

About us:

Here at Tarro we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our platform. In-turn empowering them to focus on creating a better experience for their customers while helping their business thrive.

We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed!

To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here! https://tarro.com/about-us/

What we’re looking for:

We are looking for an experienced Sr. Manager, IT Engineering that will own the development, integration, administration, support, and overall health of our corporate technology and applications. You will be managing a global team of IT engineers, administrators, and support staff, as well as being a significant hands-on contributor.

This position is fully-remote from permanent residences in the United States, the Philippines, or Malaysia, with typical working hours from 9AM until 6PM, Monday through Friday, Eastern Standard Time (GMT -4.) Working hours may sometimes flex with the needs of the business.

This position reports to the Head of Global IT and Security, and has peers in the following roles: Manager, IT Operations, Manager, Network Engineering, and Sr. Manager, Information Security and Compliance.

What you will accomplish:

• Lead our IT Engineering function, with responsibility for both existing and green-field corporate technology

• Manage a team of IT engineers, administrators, and support staff

• Implement, maintain, and extend corporate applications for productivity, security, and connectivity, including line-of-business systems owned by cross-functional peers

• Give regular and clear feedback around direct reports’ performance

• Foster decision making on the team, but make final decisions when necessary

• Set and manage technology consumers’ expectations

• Participate in production support incidents and hold team accountable for doing application support and resolving incidents

• Develop and enforce IT policies and practices

• Resolve issues escalated by technicians and engineers

• Provide support and guidance to users via service management tools

One year deliverables:

• Mobile device management systems

• Role-based access control

• Multifactor and directory login for endpoints

• Access orchestrations

• Global zero-touch hardware deployment

About you:

• You have 8+ years of IT experience, with 3+ years leading a team

• You have experience managing the following concepts and/or applications:

  • Identity management (i.e. Okta, Azure, etc.)

  • Mobile device management (i.e. Jamf, Kandji, Intune, etc.)

  • Productivity tools (i.e. Google Workspace, Slack, Atlassian, etc.)

  • Line-of-business applications (i.e. Salesforce, Netsuite, Intercom, etc.)

  • HR information systems (i.e. BambooHR, Ashby, etc.)

• You have broad, generalist knowledge of networking, information security, and workstation technologies

• You have excellent, high-level people management skills combined with project management skills

• You have experience with scripting and APIs

• You are comfortable working independently in ambiguous situations
  

Bonus points:

• You have experience building and managing a full-spectrum corporate technology portfolio

• You are experienced in startups and/or rapid-growth companies

• You are passionate about coaching, mentorship, and career development

• You are obsessed with delighting customers

• You are open and willing to take on additional responsibilities that may be outside of this role. We are a growing company!

If you do not meet all the requirements listed above, which candidates rarely do, don't worry. We still encourage you to apply!

Tarro is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.