Product Operations Analyst

ABOUT THE JOB:  

We’re looking for a technical, detail-oriented operator who wants to sit at the intersection of product, engineering, and support. You’ll work alongside the Product and Engineering teams to resolve technical issues, support complex client onboarding, and maintain critical documentation and tooling that enable our partnerships to succeed at scale.

This role is ideal for someone who is currently in QA or technical support and wants to move closer to product or implementation. You’ll be hands-on with data, systems, and tools — helping diagnose root causes, manage ITSM tickets, and ensure smooth launches and day-to-day operations for some of our most critical enterprise and partner accounts.

This role offers both a remote and hybrid option. Employees located within 30 miles of Plano TX, are required to be in-office Tuesday through Thursday each week. Those residing beyond this radius may be considered for a fully remote arrangement, depending on experience and business needs. 

What You’ll Do:  

• Resolve production issues and ITSM tickets related to partner integrations, balance eligibility, and onboarding blockers

• Use internal tools and data (e.g., Amplitude, SQL, audit logs, wage calculators) to troubleshoot employee-level and employer-level issues

• Support QA and implementation efforts for new launches (e.g., payroll and timeclock integrations)

• Document common partner configurations, eligibility logic, and onboarding playbooks

• Validate file structures, folder access, and syncs for FTP-based integrations (e.g., Greenshades, Paychex)

• Bridge technical conversations between CS, Product, and Engineering — translating issues into structured tickets and updates

• Monitor and improve tooling adoption across support and implementation teams

What You’ll Bring:  

• 3+ years experience in QA, technical support, or implementation within a SaaS or platform environment

• Comfortable working with FTP, SQL, API requests, and JSON — able to read and navigate structured data

• Familiarity with tools like Amplitude, dashboards, or analytics queries to investigate and troubleshoot product behavior

• Proven ability to translate complex technical issues into clear documentation, tickets, or process guides

• Experience supporting enterprise onboarding or partner launches, with curiosity about how systems work behind the scenes

• Currently in or previously held a QA Engineer, Implementation Specialist, or Support Engineer role, or other related position

• Bonus: exposure to payroll, deductions, timeclock, or employee data systems

 At this time, Tapcheck does not provide sponsorship for employment-based visas (e.g., H-b, L-1, TN, etc.). Therefore, candidates must already possess the right to work in the United States without the need for employment-based visa sponsorship now or in the future. 

This is a remote-friendly role. Ideally, candidates will sit in the following states: AL, AZ, CA, CO, DC, DE, FL, GA, ID, IL, LA, MI, MA, MO, NC, NH, NJ, NV, NY, PA, OR, OH, RI, SC, TX, UT, VA, WA, WI. 

About Tapcheck:  

Tapcheck is a digital platform offering an easy and convenient way to access on-demand earnings early. Available at no cost to employers, our app-based on-demand pay solution helps relieve the financial stress that many employees experience on a daily basis. 

The Tapcheck team is passionate about our mission to improve financial wellness and boost business productivity. By giving workers the ability to transfer wages they’ve earned directly to their bank account or pay card without waiting for payday, Tapcheck eliminates the need for high-interest payday loans or employer-funded cash advances. 

How We Get Things Done:  

Our core values act as a steadfast guide, directing our decisions and anchoring our actions. We consider these values non-negotiable, especially when it comes to our hiring process.  

• Humility: We believe in the power of humility. We value team players who are down-to-earth, respectful, and open to learning from others. Our employees approach challenges with a positive attitude, acknowledging their strengths and weaknesses while celebrating the achievements of their colleagues.

• Grit: We admire individuals with grit – those who demonstrate unwavering determination and resilience in the face of obstacles. At Tapcheck, we take pride in overcoming challenges together, pushing the boundaries of what is possible, and embracing failure as an opportunity for growth. 

• Raising the Bar: Continuous improvement is at the heart of our culture. We are committed to setting high standards and pushing ourselves to exceed them. We seek employees who are innovative and strive for excellence, constantly seeking ways to enhance our products, services, and processes.

• Striving for Growth: We foster an environment that encourages personal and professional development. Our employees are driven to learn, grow, and adapt to new circumstances. We support individuals who take initiative, seek out new challenges, and actively contribute to their own growth and the growth of the company. 

 
Why Join Tapcheck?  

• Competitive base 

• Flexible Time Off

• Health Insurance

• Dental Insurance

• Vision Insurance

• 401K Match 

Compensation: $80,000 - $90,000 + Bonus. The actual base salary will depend on numerous factors such as: location, experience, training, knowledge. and skills. Tapcheck reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role. 

Equal Employment Opportunity Policy 

Tapcheck, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.